Technical Content Manager

Since being founded in 2018 Copper has been building the standard for institutional digital asset infrastructure with a focus on custody collateral management and prime services.

Led by Amar Kuchinad Coppers Global CEO the firm provides a comprehensive suite of custody trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Coppers offering is Multi-Party Computation (MPC) technology the gold standard in secure custody. Coppers multi-award winning custody system is unique in that it can be connected to centralised exchanges DeFi applications and even staking pools without the assets leaving the custody.

Built on top of this state-of-the-art custody ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering connecting global exchanges and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures ClearLoop is rapidly reshaping the way asset managers trade and manage capital.

In addition to industry-leading security certifications Copper has one of the strongest insurance coverages in the industry from an A rated insurer positioning the firm as the partner of choice for institutions seeking to safeguard their assets.

Department environment

We are looking for a versatile Technical Content Manager who can bridge the gap between intuitive product design and clear technical this hybrid role you will shape the language of our digital products craft user-facing content and develop and maintain robust technical documentation including API reference guides.

Role Purpose

This role is ideal for a strong communicator who is equally comfortable writing microcopy for UI elements and in-depth API documentation for developers and clients. The ideal candidate is also responsible for developing clear concise and user-friendly content for user guides manuals and help documentation. This person must be able to collaborate with product design and engineering teams to understand user needs and product functionality.

Key Responsibilities of the role

Technical Writing

• Product user guides integration manuals onboarding materials and internal documentation.
• Translate complex technical concepts into simple easy-to-understand content for a range of audiences.
• Work with engineers to ensure accuracy and completeness of documentation.

API Documentation

• Create and maintain high-quality API documentation including endpoints. Request/response samples authentication guides and use-case walkthroughs.
• Collaborate with backend teams to ensure up-to-date and developer-friendly API docs.
• Ensure documentation is integrated with developer portals and easily navigable.

User Experience Writing

• Write clear concise and helpful UX copy across web digital interfaces and apps.
• Champion consistency and tone of voice across platforms and email communications with clients.
• Collaborate with product designers PMs and developers to create meaningful microcopy (e.g. tooltips error messages onboarding flows)
• Collaborate with legal marketing finance and compliance teams. Influence and adapt to stakeholders and their feedback
• Conduct content audits and propose improvements to enhance usability.
• Update existing legacy documentation in line with product changes

Your experience skills and knowledge

• 5 years of experience in UX writing technical writing or a related field.
• Strong portfolio demonstrating UX writing and technical documentation samples.
• Excellent understanding of developer workflows and technical systems.
• Experience with documentation tools like Confluence.
• Familiarity with design tools such as Figma and Miro.
• Ability to balance multiple projects prioritize tasks and manage deadlines.
• Ability to work independently with broader stakeholders such as marketing and revenue teams in addition to product UI/UX and engineering.
• Comfortable navigating cross-functional teams.

The benefits offered

In return for everything you can bring to Copper we can offer you an exciting challenging role in a fast-growing and dynamic business with career opportunities and welcoming working environment.

• Paid Time Off -A minimum of 35 days of paid time off per year inclusive of annual leave and public holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive Medical Insurance -Inclusive of dental optical audiology and mental health coverage with medical history disregarded
• Life Insurance
• Enhanced Pension Contributions -Includes an enhanced employer matching contribution
• 24/7 Employee Assistance Programme (EAP)

If you think you have everything were looking for and more then wed love you to apply for the opportunity.

Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better our work will be. So bring us your experience perspectives and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer please let us know if you have a disability. If you require us to provide any assistance during the recruitment process then we would ask you to highlight this to us and we will be happy to accommodate.