Product Support Specialist - Fully Remote
Product Support Specialist - Fully Remote
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Job Description
Product Support Specialist at
Support Creators. Solve Problems. Spark Confidence.
Are you ready to join the niche-leading platform for creators and be the voice that guides them to success
But Were not just looking for your everyday Product Support Specialist. Were looking for someone who brings warmth curiosity and drive to every interaction. Someone who loves helping others win and turns hiccups into high-fives !
If you thrive in fast-paced environments love being the go-to helper and enjoy turning I dont know how into nailed it! - this might just be your perfect role!!
Wondering what youll be working on
Heres how youll help us support our global creator community and take their experience from meh to marvelous:
- Handle product and billing inquiries through email chat and (when needed) calls - with a clear helpful and human-first approach
- Troubleshoot Tier 1 user issues guide creators through solutions and follow up to make sure things feel smooth and stress-free
- Escalate more complex issues to the appropriate team while keeping communication and momentum flowing
- Stay up to date on new features and known bugs so your answers are accurate timely and confidence-building
- Support creators during onboarding tech setups and day-to-day usage
- Share common bugs patterns and creator feedback with internal teams to drive product improvement
- Represent the Passion brand in every interaction - clear calm compassionate and creator-obsessed
- Build trust with every support touchpoint by being resourceful proactive and solution-oriented
- Look for opportunities to surprise and delight: quick turnarounds thoughtful tips and those you made my day moments
- Show up for your team! Jump in to help with tough tickets share knowledge and offer backup when needed
- Join team meetings and feedback sessions with energy and ideas - were big on shared wins and continuous learning
- Be ready to hop on a quick live call if written support just wont cut it
Requirements
Next. What do you bring
Youre the kind of person whos curious kind and just cant resist a good puzzle. Heres what were hoping youve got in your toolkit:
- 2 years of experience in a SaaS support role preferably working with non-technical users.
- Experience supporting customers through email and chat with a strong track record of clear friendly written comms
- Passion for solving recurring problems not just patching symptoms you ask why not just what now
- Collaborative mindset with experience working across teams like support product or engineering
- Self-starter attitude - youre not waiting for instructions youre already halfway to a solution
- You thrive in ambiguous situations and bring structure wherever you go
- Strong communication and feedback skills - youre not afraid to #speakyourheart or support others
Bonus points if youve got a little extra spark!
While not deal-breakers we may do a happy dance if you bring:
- First-hand experience in the Creator Economy - You get what its like to build an audience launch digital content or support those who do
- HubSpot wizardry - Youve worked your magic in pipelines support inboxes or workflows before and know your way around the tools
- Remote-ready rhythm - Youre at home in async comms video calls and time zones that span the globe
- Customer success intuition - Youve been part of teams that dont just solve issues. They spot opportunities to delight upsell and deepen value
- A love for patterns and puzzles - You spot the why behind recurring problems dig into root causes and dont stop until theres a better way.
- A curious brain and a knack for getting nerdy - You may not be an engineer but youre not afraid to explore how things work ask smart questions and get your hands a little dirty in the backend when needed!
Benefits
Be Part of Something Bigger.
is on a mission to make the world more confident and passionate by enabling creators to build life-changing mobile apps without writing a single line of code. Our platform empowers thought leaders coaches and creators to bring their unique visions to life reaching audiences globally and inspiring growth.
With thousands of creators and millions of users were shaping the future of the creator economy - and having a blast doing it!!
Perks of Being a Passioneer:
- Freedom to Work from Anywhere: Were a fully remote team and will always be.
- Global Gatherings: We bring the team together in amazing locations (recently: Croatia Portugal Greece).
- Entrepreneurial Culture: Your success is measured by results not hours.
- Career Growth: Enjoy regular coaching sessions internal and external training and opportunities to attend conferences.
- Openness & Creativity: Share your ideas in a results-driven supportive environment.
- Tech Gear Your Way: Annual equipment budget.
- Co-working Flexibility: Prefer working from a co-working space Well help cover the costs.
- Generous Time Off: Enjoy 24 days of paid vacation plus 10 days of Celebration Leave for holidays that matter to you.
- Paid Parental Leave: Because family time matters.
So. What will your hiring journey look like
We want every step to feel meaningful insightful and full of connection - because joining isnt just about landing a role its about finding your people your purpose and your place to shine. Heres what you can look forward to:
1 Lets connect - Discovery Chat: Well kick things off with a relaxed 30-minute chat with our Senior Talent & People Ops Manager Monique. Expect a genuine convo about your experience interests and what excites you. Well share insights about our culture and what makes this role so impactful
2Lets go deeper - Technical Round: Next youll meet Georgie our Product Support Lead. This session dives into the nitty-gritty of technical problem solving and a behind-the-scenes peek at our current tooling challenges and how we think about support as a driver of customer delight not just issue resolution
3Lets meet the Crew - Sync Up with the Team: Culture fit matters (but we like to say culture add). This step is all about connection - a relaxed conversation with teammates to explore how we work together learn from one another and create a collaborative spark
4Lets co-create - Collaborative Insights: This round with Jarret our CS Squad Lead is about discovering how our styles align when were solving problems as a team. Its all about creative exchange and co-building energy
5Lets align - Final Vision Conversation: Finally connect with Eva (Head of Ops) and Dan (Co-Founder). This is where we zoom out and dream big - how your story fits into our mission and how we can make magic together.
No more scrolling - its go time.
You bring the talent. Well bring the passion.
Click APPLY and lets make some magic.
Lets do this
Privacy Notice:
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compliance with GDPR (data protection law.) You can find how to send us a request to let
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Required Experience:
Unclear Seniority
Employment Type
Full Time
