Head of Business Remittance & Fintech Growth

Your daily adventures include:

Business and Financial Performance

• Revenue Growth: Develop and implement strategies to achieve at least a 30% annual increase in inbound and outbound remittance revenues.
  
• Market Expansion: Identify and capitalize on market trends and opportunities to expand the footprint in the remittance and fintech space.
  
• P&L Management: Monitor financial performance ensuring that all growth initiatives contribute positively to the banks profitability.
  
• Strategic Planning: Drive the development of strategic plans for business expansion optimizing resource allocation to meet financial goals.
  

Customer Excellence

• Partnership Building: Build maintain and enhance partnerships with fintech companies regulators and payment service providers to expand the company s service offerings.
  
• Customer Satisfaction: Oversee initiatives to enhance customer experience ensuring that product offerings meet customer needs and market demands.
  
• Feedback Loops: Establish feedback systems to capture customer insights and inform product development and service enhancements.
  

Leadership and People Management

• Team Leadership: Lead mentor and manage a team comprising the Business Development Manager Account Manager Partner Success Manager and Regional Growth Manager fostering a high-performance and collaborative culture.
  
• Performance Management: Set clear KPIs and objectives for team members monitor progress and provide coaching to ensure target achievement.
  
• Talent Development: Promote continuous learning and development within the team ensuring that talent is nurtured for succession planning.
  

Process Control and Operational Performance

• Partner Onboarding: Oversee the onboarding process for new partners aiming to streamline the process and reduce the average onboarding time to 60 days.
  
• Operational Efficiency: Collaborate with internal teams to ensure seamless execution of promotional campaigns partner onboarding and business operations.
  
• Compliance & Risk: Ensure that all business growth activities comply with legal regulatory and internal policy requirements fostering a culture of compliance.
  

Strategic Initiatives

• Innovation & Growth: Encourage innovative approaches to business expansion and customer engagement ensuring the business remains at the forefront of the remittance and fintech landscape.
  
• Cross-functional Collaboration: Work closely with Product Development Compliance Legal Treasury Risk and Technology teams to execute growth initiatives and promote company services.
  
• Market Leadership: Position the business as a market leader in remittances by identifying and implementing breakthrough innovations and strategic initiatives.
  

Requirements

What it takes to succeed:

• Bachelor s degree in business Economics Finance or a related field.
  
• MBA or advanced degree in Strategy International Business or a related field preferred.
  
• Minimum of 8 years of experience in business development with at least 3 years in leadership roles focusing on fintech remittance services or financial services.
  
• Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.
  
• Proven track record of onboarding and managing partnerships with global fintech players and payment service providers.
  
• Strong knowledge of cross-border payment systems digital wallets mobile money ecosystems and emerging fintech trends.
  
• Experience in managing and developing high-performing teams.
  
• Familiarity with regulatory compliance in the fintech and remittance sectors.
  
• Exceptional ability to lead motivate and develop a diverse team of professionals fostering collaboration and high performance.
  
• Strategic thinker with the ability to identify long-term opportunities and develop actionable plans.
  
• Proven expertise in building and maintaining relationships with senior-level executives and decision-makers in fintech and remittance sectors.
  
• Strong commercial acumen with an understanding of financial performance business planning P&L management and ROI analysis.