Express Service Advisor
Express Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the Role
As an Express Service Advisor you will be the primary point of contact for customers bringing in their vehicles for routine maintenance and express services. Youll be responsible for greeting customers understanding their service needs recommending additional services when appropriate and ensuring a seamless and efficient service experience.
This role is ideal for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional automotive care.
Key Responsibilities
Greet customers promptly and professionally in the service drive.
Accurately document customer concerns and vehicle information.
Provide clear explanations of recommended services maintenance schedules and repair needs.
Generate service repair orders and maintain accurate records in the system.
Communicate with technicians to ensure timely and efficient vehicle service.
Review completed work with customers answer questions and explain charges.
Upsell maintenance packages additional services or vehicle accessories when appropriate.
Ensure a positive customer experience to encourage repeat business and loyalty.
Maintain knowledge of manufacturer recalls warranty programs and dealership promotions.
Qualifications
High school diploma or equivalent (Associates or Bachelors degree a plus).
Prior experience in automotive service customer service or sales preferred.
Strong communication and interpersonal skills.
Ability to multi-task and work effectively in a fast-paced environment.
Basic knowledge of automotive systems and maintenance services.
Proficiency with computers and dealership management systems (Dealertrack) is a plus.
Valid drivers license and clean driving record.
- Willing to submit to a pre-employment background check and drug screen
What We Offer
Competitive pay plan with performance incentives.
Health dental and vision insurance.
Paid time off and holidays.
Employee discounts on vehicles service and parts.
Career growth opportunities within the dealership.
Training and certification programs supported by the manufacturer.
AtBudd Baer Automotivewe strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. AtBudd Baer Automotivewe believe our employees are our greatest asset. As such we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort and results through bonus and commission programs.
Equal Opportunity Employer
Budd Baer Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
