Team Lead - Collections
Team Lead - Collections
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Lead and manage the daily operations of the collections team to achieve recovery targets and maintain low delinquency rates.
- Supervise and mentor team members ensuring adherence to scripts processes and compliance standards.
- Handle escalations and complex recovery cases with a focus on positive resolutions.
- Prepare maintain and analyze MIS reports on collections performance aging analysis and recovery trends.
- Ensure accurate data entry tracking and reporting using Excel and other internal tools.
- Monitor and improve call quality productivity and conversion ratios.
- Liaise with the finance and legal teams for high-value or critical cases.
- Identify process gaps and recommend improvements to enhance efficiency.
- Conduct regular training sessions for team members on best practices and updated policies.
Requirements:
Educational Qualification:
Minimum 80% marks in both 10th and 12th examinations (mandatory).
Experience:
46 years of experience in collections recovery or call center operations with at least 12 years in a supervisory or team lead role.
Technical Skills:
Proficiency in Microsoft Excel (pivot tables VLOOKUP data analysis and reporting).
Experience in MIS creation and sheet handling.
Other Skills:
Strong leadership and people management abilities.
Excellent verbal and written communication skills.
Analytical mindset with attention to detail.
Ability to work under pressure and meet deadlines.
Preferred Industry Experience:
B2B or B2C collections banking/NBFC recovery or similar sectors.
Employment Type
Full Time
Key Skills
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