Guest Experience Manager
Guest Experience Manager
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Job Description
Guest Experience Manager (Front of House)
Location London
Department Reception UK
Job type Permanent
Salary - 13.85 per hour
Hours - Monday - Friday (08:00 - 17:00)
Closing Date: 28/08/2025
Job ID: 769
Were looking for a vibrant and proactive Guest Experience Manager (GXM) to be the heart of our front-of-house creating a seamless five-star experience for every visitor.
Reception UK (RUK) is an established reception and concierge service and our people believe first impressions count and we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service thats unique bespoke and tailored to our clients requirements with a focus on superb customer service. We are looking for someone that wants to join our fast-growing team believes in great customer service and is committed to delivering the high level of performance Reception UK are known for.
Key Responsibilities:
- Provide an exceptional first impression to all visitors ensuring a welcoming and professional environment.
- Manage reception operations including meeting room organisation handling queries and coordinating refreshments.
- Liaise with tenants contractors and external agencies ensuring smooth operations and building management.
- Support health & safety procedures reporting incidents and maintaining compliance records.
- Oversee cleaning repairs and general maintenance ensuring high standards are met.
- Organise tenant engagement activities including newsletters pop-up stalls and events.
- Manage visitor access key fobs and security procedures.
What Were Looking For:
- Previous experience in a similar front-of-house or customer service role.
- Outstanding personal presentation and communication skills.
- Strong organisational abilities with the ability to multitask effectively.
- Proficiency in Microsoft Office and other digital platforms.
- Good knowledge of health & safety regulations.
- A proactive problem-solving mindset with a passion for customer experience.
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
- Ride to Work Scheme
- 20 days annual leave plus bank holidays
- 3% pension contribution
- Employee Assistance Programme
- Credit Union
- Long Service Rewards
- Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Required Experience:
Manager
Employment Type
Full-Time
