Principal, AI Product Designer
Principal, AI Product Designer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Founded in 2014 and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers providers consumer health partners and employers build on Leagues platform to deliver high-engagement personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access navigate and pay for care.
Position Summary:
Were building the next generation of intelligent human-centered products that improve peoples health and well-being. As part of our AI strategy were creating experiences that feel natural trustworthy and adaptive with Conversational AI at the core.
Were looking for a Principal Product Designer AI to set the vision and design for how AI seamlessly integrates into our products. Youll lead the creation of chat assistants generative interfaces and multi-modal AI interactions that adapt to user needs in real time.
This role is for a designer who thrives in ambiguity blends deep craft with technical fluency and can translate AIs potential into tangible impactful product experiences.
What Youll Be Doing:
- Lead the design of AI-powered features with a focus on Conversational AI assistants proactive recommendations generative content tools and adaptive learning flows.
- Create conversation frameworks tone style and response patterns that ensure AI interactions are consistent engaging and trustworthy across products and channels (in-app web voice SMS).
- Prototype rapidly to explore conversation flows multi-turn interactions and multi-modal outputs (text voice visual).
- Collaborate closely with product managers engineers data scientists research and content strategists to align user needs with AI capabilities from prompt design to model selection.
- Define company-wide AI design principles and interaction patterns that can scale across multiple products and use cases.
- Lead zero-to-one design explorations shaping net-new interaction models grounded in research and usability testing.
- Advocate for AI capabilities and influence technical direction.
- Mentor designers on AI design best practices conversational UX and emerging interaction models.
- Partner with research from concept through execution (e.g. uncovering user needs measuring performance etc.) to iteratively build Leagues AI experiences and measure impact.
- Advocate for ethical AI design bias mitigation and transparency in user-facing AI interactions.
- Security-Related Responsibilities:
- Compliance with Information Security Policies
- Ensure access management is performed in compliance with the employees role and responsibilities
- Responsibility and accountability for executing Leagues policies and procedures within the department/ team
- Notification of HR Legal Compliance & Security of any incidents breaches or policy violations
What Youll Bring:
- 7 years in product design with 2 years designing Conversational AI or AI-driven product experiences.
- Proven track record designing for chatbots virtual assistants or voice interfaces.
- Deep understanding of conversational design principles including multi-turn flows error recovery and adaptive responses.
- Strong grasp of AI/LLM capabilities and limitations prompt engineering context windows model configuration and response optimization.
- Ability to design for multi-modal experiences (voice text generative images video).
- Portfolio showcasing real-world AI products with deep reasoning behind design decisions.
Nice-to-Have:
- Experience in health tech or other regulated industries.
- Familiarity with AI ethics bias reduction and trust frameworks.
- Hands-on experience with tools like Voiceflow Botmock Dialogflow LangChain or Rasa.
- Technical fluency to collaborate with engineers on AI integration and feasibility.
CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process.
Compensation range for Canada applicants only
$156200 - $190900 CAD
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process please contact us at .
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with Leagues needs a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
- The final step is an offer which we hope you will accept!
- Prior to joining us we conduct reference and background checks. Additional checks could be required for US Candidates depending on the role you are exploring.
- Learn about our platform leadership team and partners
- Highmark Health Google Cloud League: new digital front door to seamless care
- Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
- League raises $95 million USD in Series C to build worlds leading healthcare CX platform
- Forbes x League: The Platformization Of Healthcare Is Here
- Fast Company x League: If we want better innovations in healthtech we need more competition
Recognize and Avoid Employment scams. Practice safe job searching.
Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here.We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here.
Employment Type
Full Time
