Business Process Consultant
Business Process Consultant
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1 Vacancy
Job Description
What you get to do in this role:
The Customer Outcomes Principal Business Process Consultant design processes built on ServiceNow to achieve customers desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.
- Apply ServiceNow knowledge and
domain expertise in customer engagements to provide optimum workflows. - Design efficient workflows based on ServiceNow
product capabilities and leading practices ensuring that the proposed solutions meet the customers expectations. - Draft user stories and trains customers to create their own user stories acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
- Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications on
for . - Work with partners in a co-delivery engagement bringing leading practices guidance to the customer and partner team.
- Play an important part of the Now Assure offering working with ServiceNow Partners.
- Support the professional development of others through means of mentoring.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years progressive experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Cognos
- Accounts Reconciliation
- Logistics Distribution
- JQuery
- Concierge
