Admissions Office Manager and Coordinator
Admissions Office Manager and Coordinator
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Job Description
Job Details
Description
PRIMARY FUNCTION: The Office Manager/Office Coordinator is responsible for the organization and coordination of office operations by maintaining office systems (workflow delegation of responsibility and tasks) developing and implementing procedures and deploying resources to facilitate organizational effectiveness and efficiency. This individual
supervises and directs the work of the Admissions Operational staff (Data and Visit program) and the divisions student workers.
AREAS OF RESPONSIBILITY: Maintains office services by organizing office operations procedures supervising operational staff/student workers and ensuring teamwork and collaboration.
CAMPUS VISIT/SPECIAL EVENT PROGRAMS
Supervise and direct the operational staff/student workers in the campus visit program (Campus Visit Coordinator and Campus Visit Assistant/Receptionist).
Develop processes and implement procedures that are efficient and data driven.
Direct the processes and procedures that guide the campus visit experience including phone and systems protocol data entry and transfer all leading to an exceptional customer service experience.
Manage tours Communicate w/ Fisk University Student Ambassadors (Calendly excel)
Event Coordination (Preview Day Scholars Weekend etc.)
DATA ENTRY
Supervise and direct the operational staff/student workers responsible for data entry and integrity reporting communication flow and correspondence. Scan and File Documents
Assist with training of operational staff in optimal data entry procedures and documentation. Monitor and review data entry for accuracy daily. Submit admissions documents for approval (HelloSign)
Create execute and produce queries from database to ensure data integrity and accuracy. Assist with maintenance updates and dissemination of coding documentation. Name Parchment files (Admissions H Drive)
OFFICE MANAGEMENT
Maintains front desk office staff by recruiting admissions and training operational staff.
Provides procedures for retention protection retrieval transfer and disposal of paper and electronic records.
Maintains office efficiency by planning and implementing office systems (purchasing documentation inventory).
Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Completes operational requirements by scheduling and assigning operational staff and following up on work results.
Coaches empowers and enables operational staff/student workers by planning monitoring and appraising job performance.
Contributes to team effort by accomplishing related results as needed. Contribute enthusiastically to the collaborative work of the Enrollment Management and Student Success team.
Ship pickup and deliver mail (On campus off campus FedEx)
SUPERVISORY RESPONSIBILITIES: Provides supervision to operational staff/student workers and provides guidance to staff directing the daily work of admissions office student employees.
CONTACTS: Communicates primarily with other staff in Admissions and Recruitment staff in other units of the College administrators current students alumni and various external entities.
Qualifications
EDUCATION: Bachelors degree from an accredited college/university.
EXPERIENCE: Essential: Three years of experience as an office supervisor with similar or related responsibilities. Desirable: One - two years experience working in higher education environment
KNOWLEDGE SKILLS ABILITIES:
Knowledge of and facility with the Microsoft Office suite of computer applications.
Excellent organizational and critical thinking skills
Excellent interpersonal communication skills (face-to-face phone and e-mail)
Proficiency in data gathering summarizing and reporting
Proficiency in writing clear and correct prose and correspondence
Ability to work independently as well as collaboratively
Ability to maintain accurate and well-organized records
Ability to maintain confidentiality
Ability to manage detail manage multiple projects meet deadlines and work with frequent interruptions
Ability to acquire new knowledge and develop new skills
Additional Requirements: A background and/or credit check will be required of the
successful applicant. An official transcript (if applicable) and names addresses and
phone numbers of three (3) references will be required of the successful applicant. This
is a full-time on-campus position that may require occasional evening and weekend
work as well as travel for recruitment and professional development events. To be successful in this position an individual must be able to perform each essential duty
satisfactorily. The qualifications listed below are representative of the knowledge skill and ability required.
COMMUNICATION SKILLS
This position involves a significant amount of email phone and Zoom communication; strong written and oral communication skills are essential. This position requires skill in navigating cross cultural situations and relationships. This individual must handle confidential information with integrity.
DECISION MAKING/JUDGMENT
This position involves managing projects and/or assignments requiring decision-making authority regarding schedules and plans. The position requires the ability to think clearly and act responsively.
Required Experience:
Senior IC
Employment Type
Full-Time
