Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 138200 - 238900
Vacancy
1 Vacancy
Posted on :
20-08-2025
Job Description
The AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across our global operations. This pivotal role combines strategic leadership operational expertise and a passion for customer success to elevate our service delivery standards worldwide.
As a Senior Engagement Manager youll spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent high-quality outcomes. Youll partner with field teams to identify and address critical customer needs design global solutions and establish robust governance frameworks for Fixed Price engagements.
Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects developing and implementing data-driven performance metrics and KPIs and building high-performing delivery teams. Youll establish governance frameworks for risk management and compliance drive operational excellence through process optimization and best practices and provide strategic insights to senior leadership that shape our delivery capabilities.
Key job responsibilities
* Partner with field teams to identify and prioritize critical customer needs and delivery challenges
* Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
* Design and establish global delivery capabilities that enhance service quality and operational excellence
* Create innovative solutions to complex delivery challenges that can be standardized across ProServe
* Lead initiatives to continuously raise the bar for delivery excellence quality and security standards
About the team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements ensuring consistent measurable outcomes. Through continuous improvement and active collaboration we capture and scale leading practices across the organization fostering a customer-obsessed culture that defines excellence in cloud service delivery.
Bachelors degree in Computer Science Engineering related field or equivalent experience
5 years experience in cloud computing
Experience in project management of technical programs
AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe PMI Scrum Alliance etc.)
5 years delivering customer engagements in a professional services role
Experience with Agile and project management toolsets (e.g. Jira Rally VersionOne Taiga Git)
Additional AWS and industry certifications
Experience using Scaled Agile frameworks (e.g. SAFe LeSS)
Managed technical engagements consisting of 15 or more people totaling over $budget
Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $238900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Senior Engagement Manager youll spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent high-quality outcomes. Youll partner with field teams to identify and address critical customer needs design global solutions and establish robust governance frameworks for Fixed Price engagements.
Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects developing and implementing data-driven performance metrics and KPIs and building high-performing delivery teams. Youll establish governance frameworks for risk management and compliance drive operational excellence through process optimization and best practices and provide strategic insights to senior leadership that shape our delivery capabilities.
Key job responsibilities
* Partner with field teams to identify and prioritize critical customer needs and delivery challenges
* Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
* Design and establish global delivery capabilities that enhance service quality and operational excellence
* Create innovative solutions to complex delivery challenges that can be standardized across ProServe
* Lead initiatives to continuously raise the bar for delivery excellence quality and security standards
About the team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements ensuring consistent measurable outcomes. Through continuous improvement and active collaboration we capture and scale leading practices across the organization fostering a customer-obsessed culture that defines excellence in cloud service delivery.
Bachelors degree in Computer Science Engineering related field or equivalent experience
5 years experience in cloud computing
Experience in project management of technical programs
AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe PMI Scrum Alliance etc.)
5 years delivering customer engagements in a professional services role
Experience with Agile and project management toolsets (e.g. Jira Rally VersionOne Taiga Git)
Additional AWS and industry certifications
Experience using Scaled Agile frameworks (e.g. SAFe LeSS)
Managed technical engagements consisting of 15 or more people totaling over $budget
Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $238900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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