Senior IT Assistant
Senior IT Assistant
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Job Description
Hardship Level
Family Type
Family Type
Residential location (if applicable)
Grade
Staff Member / Affiliate Type
Reason
Regular > Regular AssignmentTarget Start Date
Deadline for Applications
Standard Job Description
Senior IT Assistant
Organizational Setting and Work Relationships
The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities in line with the regulatory framework of UNHCR which includes the UN Charter UN Staff Regulations and Rules UNHCR Policies and Administrative Instructions as well as relevant accountability addition staff members are required to discharge their responsibilities in a manner consistent with the core functional cross-functional and managerial competencies and UNHCRs core values of professionalism integrity and respect for diversity.
Duties
- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
- Monitor and maintain the LAN Network Servers Routers Printers LAN Points Switches Patch panels Access points HF and VHF bases HF and VHF relay stations Satellite Modem to prevent faults occurring.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
- Assist with the installation of the software packages basic repair/maintenance of computer hardware HF and VHF equipment.
- Train UNHCR staff on email system utilization of VHF handhelds telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field to meet with UNHCR standards.
- Select the most efficient and economic means for the transmission of messages taking into consideration the nature and priority of communications to be transmitted.
- Carry out administrative duties within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
Telecommunication Information Technology.
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Relevant experience in the ICT field.
Desirable
Hands-on experience with wireless and VoIP systems electricity generators lightning protection an asset.
Functional Skills
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse harassment including sexual harassment sexism gender inequality discrimination and abuse of power.
As individuals and as managers all must be proactive in preventing and responding to inappropriate conduct support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening shortlisting and selection of candidates.
Desired Candidate Profile
- Vocational training or equivalent experience in computer science; IT Security certificate is desirable
- Experience providing first level ICT support and end user training
- Experience with resource optimization managing ICT equipment inventory
- Experience with managing internet connectivity network security and case logging for software and hardware issues
- Successful participation in the Operational Data management Learning Programme.
- Experience with relevant software such as ArcGIS Mapinfo SPSS EpiInfo6 SQL Server and/or proGres.
- Experience with HTML PHP ASP and/or Java is an asset.
Applicants must be legally present in Sweden at time of applying and hire (to have legal permission to reside and work in Sweden).
Note: Successful candidates may be subject to sitting a written test as part of the selection process.
Required languages (expected Overall ability is at least B2 level):
Desired languages
Operational context
Occupational Safety and Health Considerations:
To view occupational safety and health considerations for this duty station please visit this link:
of Position: UNHCR the UN Refugee Agency is a global organization protecting people forced to flee their homes because of conflict and persecution. We work in over 130 countries helping millions of people with life-saving support safeguarding human rights and helping them build a better future. In case of operational need the incumbent may need to assist the office with data and information management. This would include the production and dissemination of information on the population of concern including but not limited to Protection and Programme this context information and data management covers the assessment design implementation and evaluation of data and statistical related activities. This includes assessment of the information; definition of information and data needs; design of data and information activities including data collection analysis storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The position is based at our office in central Stockholm. Additional Qualifications Skills Education Certifications Work Experience Competencies UNHCR Salary Calculator Additional Information Functional clearance
UNHCRs operations in the Nordic and Baltic countries are managed by the Representation of the Nordic and Baltic Countries (RNB) supported by the Regional Bureau of Europe (RBE) and the Headquarters in Geneva. The RNB oversees eight countries for UNHCR: five Nordic countries (Denmark Finland Iceland Norway and Sweden) and three Baltic countries (Estonia Latvia and Lithuania). The RNB is thus a Multi-Country Office (MCO) with its main office located in Stockholm addition there are three offices in the Baltic region (Tallinn Riga and Vilnius).
The Senior IT Assistant will work under the direct supervision of the Associate Admin Officer and the incumbent will provide adequate ICT Support to the staff and respond to a variety of queries about technology and systems to enable the UNHCR staff to deliver their collaboration with the Regional Bureau office ICT unit he/she will be responsible for carrying out the assessment & implementation of the ICT operational and security infrastructure according to the office requirements.
The incumbent will also be required to maintain close contact with contracted vendors to ensure the uninterrupted provision of services such as internet connectivity. He/she will be responsible for maintaining an up-to-date inventory of the ICT equipment including the records and related files/ addition he/ she will also be required to have close collaboration with IT units of other UN agencies through the IT working group to ensure common IT strategies and services are met.Living and Working Conditions:
Required Experience:
Senior IC
Employment Type
Full-Time
