Director of Customer Service
Director of Customer Service
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-08-2025
Job Description
Who we are
The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfireswith longer fire seasons dryer fuels and faster windsnew ignitions spread faster and put more communities at risk. Today most wildfires are detected by bystanders and reported via 911 meaning it can take hours to detect a fire verify its exact location and size and dispatch first responders. Fire authorities need a faster way to detect confirm and pinpoint fires so that they can quickly respondpreventing small flare-ups from becoming devastating infernos.
About Pano: We are a 100 person growth-stage hybrid-remote start-up headquartered in San Francisco. We are the leader in early wildfire detection and intelligence helping fire professionals respond to fires faster and more safelywith the right equipment timely information and enhanced coordinationso that they can stop a new ignition before it grows. Pano AI combines advanced hardware software and artificial intelligence into an easy-to-use web-based platform. Leveraging a network of ultra-high-definition 360-degree cameras atop high vantage points as well as satellite and other data feeds Pano AI produces a real-time picture of threats in a geographic region and delivers immediate actionable intelligence.
Pano AI is on TIMEs list of the 100 Most Influential Companies of 2025! MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024 and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. Weve also been featured in the Wall Street Journal Bloomberg and CNBC News. Pano AIs dozens of government and enterprise customers span 16 states in the U.S. five states in Australia and BC Canada and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures Liberty Mutual Ventures Tokio Marine Future Fund Congruent Ventures Initialized Capital Salesforce Ventures and T-Mobile Ventures. Learn more at
The Role
We are seeking a highly experienced and data-driven Director to lead our Pano Intelligence Centers in the delivery of actionable intelligence to our customers. This role combines strategic leadership with deep analytical expertise to enhance customer satisfaction streamline support operations and deliver measurable business impact. The ideal candidate has a proven track record of leading high-performing teams driving operational improvements through data insights and aligning customer service strategies with overall business goals.
What youll do
- Foster a culture of accountability performance excellence and continuous improvement.
- Build and manage reporting dashboards to track performance identify trends and deliver improvement both individually and in partnership with the analytics team.
- Implement scalable processes and training programs to support team development and efficiency.
- Collaborate with cross-functional teams (Product Engineering Finance Analytics and Operations) to ensure service delivery.
- Establish feedback loops to ensure performance insights inform product roadmaps and service enhancements.
What youll bring
- 7 years in customer service leadership roles with at least 2 of those years at a senior manager or director level delivering excellent operational support with 3rd-party Asian based partners.
- Proven experience in using data and analytics to drive operational and strategic decisions.
- Strong background in statistical analysis reporting and data visualization (SQL Tableau Power BI).
- Demonstrated success in building and scaling customer service teams in fast-paced environments.
- Excellent communication leadership and stakeholder management skills.
- Bachelors degree required; MBA or advanced degree in Business Analytics or related field preferred.
- Travel internationally up to four times a year
$168000 - $200000 a year
Final salary offered is based upon multiple factors including individual job-related qualifications education experience knowledge skills and addition to salary this position is also eligible for stock options. We offer comprehensive medical dental and vision insurance unlimited paid time off and matching 401k.
Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Required Experience:
Director
Employment Type
Full-Time
Department / Functional Area
Key Skills
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