Senior Manager, Partner Support Optimization â Apple Services
Senior Manager, Partner Support Optimization â Apple Services
Posted on :
20-08-2025
Employer Active
1 Vacancy
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Job Description
Lead and inspire the Partner Support Optimization team by developing people processes and performance systems that scale with a growing global partner and implement the vision for Partner Support integrating digital solutions process design automation and global workforce strategy aligned with business workforce planning and vendor/BPO management to ensure a scalable cost-effective resourcing operational excellence through centralized initiatives that enhance efficiency simplify support models and improve partner multi-functionally with Product Engineering Business Process Optimization Regional Operations and Support teams to deliver a world-class partner support large-scale transformation initiatives managing change across technologies regions and and implement performance measurement frameworks to assess impact improve service delivery and drive continuous and maintain strong internal and external partnerships serving as a trusted advisor on partner support operations and & StrategyDemonstrable ability to lead high-performing innovative teams and drive enterprise-level transformation across partner or platform strategic approach with a demonstrated ability to connect big-picture vision with operational communicator and influencer with a track record of engaging multi-functional leaders and teams across global organizations.
- 7 years of experience in operations strategy partner management or workforce planning within tech FinTech or digital services.
- 3 years leading and developing high-performing teams in global matrixed environments.
- Proven track record in managing transformation initiatives B2B partner support and platform-integrated operations.
- Experience overseeing large-scale vendor or BPO partnerships.
- Bachelors degree in Business Operations Engineering or related field (or equivalent experience).
- Lean Six Sigma or related certifications.
- Familiarity with workforce planning systems and performance analytics.
- Experience in the payments or financial services industry.
Required Experience:
Senior Manager
Employment Type
Full-Time
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