Oracle Health Senior Federal Technical Project Manager – 3rd Party Vendor Management

Description

Senior Federal Technical Project Manager 3^rd Party Vendor Management

Support the implementation and optimization of Oracle Health EHR solutions for Federal agencies by coordinating project tasks assisting with stakeholder communications and contributing to a high-quality human-centric healthcare technology experience.

Advance Healthcare with TechnologyJoin Us as a Federal Technical Project Manager

Were seeking passionate individuals committed to health equity and quality care for all. If you want to humanize healthcare this is the place for you.

About the Role

We are seeking a results-driven Senior Technical Project Manager with deep experience in third-party vendor management and a strong understanding of technical maintenance and support operations. This role will oversee the performance coordination and compliance of external vendors while ensuring the stability reliability and lifecycle support of mission-critical systems or services.

As the key liaison between internal teams and external service providers youll manage vendor relationships support contracts incident response workflows and preventative maintenance schedules. Youll play a vital role in ensuring that vendor-delivered services meet both operational support standards and strategic business objectives.

Youll work closely with technical teams support staff healthcare partners and 3^rd Party vendors to ensure the reliable performance while assisting with small-scale projects system updates issue tracking and coordination of support activities. Youll join a hard-working knowledgeable team dedicated to shaping the EHR experience for service members veterans American Indians and Alaska Natives.

Responsibilities

• Lead third-party vendor management activities including onboarding contract execution compliance monitoring and performance oversight.
• Oversee and coordinate maintenance and support operations provided by internal teams and external vendors across hardware software or biomedical systems (depending on environment).
• Track Service Level Agreements (SLAs) Key Performance Indicators (KPIs) and enforce contractual obligations.
• Manage recurring support contracts maintenance schedules warranties and asset lifecycle plans.
• Serve as escalation point for unresolved vendor support issues and ensure timely incident resolution.
• Collaborate with procurement security legal and operations to ensure vendors comply with internal policies and regulatory requirements (e.g. HIPAA ISO FISMA).
• Facilitate routine vendor performance reviews audits and status meetings.
• Support asset inventory tracking system patching upgrades and refresh cycles.
• Create and maintain project documentation including vendor scorecards maintenance logs service reports and risk registers.
• Develop communication plans and provide regular updates to leadership and stakeholders regarding vendor performance and support activities.

Responsibilities

Required Qualifications

• Bachelors degree in Information Technology Engineering Business Administration or related field.
• 8 years of technical project management experience including 3 years managing vendor relationships and support/maintenance operations.
• Strong understanding of support operations frameworks (e.g. ITIL) and vendor service management best practices.
• Proven experience with contract management service level enforcement and cross-functional coordination.
• Demonstrated ability to handle escalations mitigate risks and drive continuous improvement.
• Excellent communication negotiation and stakeholder management skills.
• Experience with tools such as ServiceNow Jira Smartsheet or CMMS platforms.
• Clearance eligibility (e.g. Public Trust Secret).

Preferred Qualifications:

• Project Management Professional (PMP) ITIL or equivalent certification.
• Experience in regulated environments (e.g. federal healthcare finance or energy).
• Familiarity with compliance frameworks like HIPAA SOC 2 ISO 27001 FISMA or FDAregulations for medical systems.
• Background in managing support for cloud services enterprise software or connected devices (as applicable).

Expectations

• Must reside in or around the Arlington VA area
• Perform additional duties as assigned
• Willing to travel up to 25% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures understand personal role in safeguarding corporate and client assets and take appropriate action to prevent and report any compromises of security within scope of position

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Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $70600 to $141200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3