Engagement Manager, Day 1 Delivery Excellence (D1D)
Engagement Manager, Day 1 Delivery Excellence (D1D)
Posted on :
20-08-2025
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1 Vacancy
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Job Description
The AWS Professional Services Day 1 Delivery team is seeking an Engagement Manager to help drive innovation and operational excellence in AWS Professional Services delivery operations. Youll collaborate on complex projects design scalable delivery capabilities and partner with field teams to address customer priorities. The ideal candidate has 5 years of technical project management experience deep cloud technology knowledge and expertise in agile methodologies.
Youll validate technical solutions against business goals manage risks and maintain AWS certifications while developing domain expertise. Strong communication skills are essential for translating technical concepts to diverse audiences. This role requires exceptional project execution capabilities proactive risk management and the ability to drive successful outcomes while exceeding customer expectations.
As part of AWS Professional Services youll work alongside experts helping customers achieve their business outcomes in the AWS Cloud. Youll embody Amazons Leadership Principles while ensuring service quality security and delivery excellence.
Key job responsibilities
* Partner with field teams to identify and prioritize critical customer needs and delivery challenges
* Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
* Design and establish global delivery capabilities that enhance service quality and operational excellence
* Create innovative solutions to complex delivery challenges that can be standardized across ProServe
* Lead initiatives to continuously raise the bar for delivery excellence quality and security standards
A day in the life
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements ensuring consistent measurable outcomes. Through continuous improvement and active collaboration we capture and scale leading practices across the organization fostering a customer-obsessed culture that defines excellence in cloud service delivery.
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Bachelors degree in Computer Science Engineering related field or equivalent experience
3 years experience in cloud computing
Experience in project management of technical programs
At least 1 active industry certification (SAFe PMI Scrum Alliance etc.)
2 years delivering customer engagements in a professional services role
Experience with Agile and project management toolsets (e.g. Jira Rally VersionOne Taiga Git)
Additional AWS and industry certifications
Experience using Scaled Agile frameworks (e.g. SAFe LeSS)
Managed technical engagements consisting of 8 or more people totaling over $budget
Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Youll validate technical solutions against business goals manage risks and maintain AWS certifications while developing domain expertise. Strong communication skills are essential for translating technical concepts to diverse audiences. This role requires exceptional project execution capabilities proactive risk management and the ability to drive successful outcomes while exceeding customer expectations.
As part of AWS Professional Services youll work alongside experts helping customers achieve their business outcomes in the AWS Cloud. Youll embody Amazons Leadership Principles while ensuring service quality security and delivery excellence.
Key job responsibilities
* Partner with field teams to identify and prioritize critical customer needs and delivery challenges
* Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
* Design and establish global delivery capabilities that enhance service quality and operational excellence
* Create innovative solutions to complex delivery challenges that can be standardized across ProServe
* Lead initiatives to continuously raise the bar for delivery excellence quality and security standards
A day in the life
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements ensuring consistent measurable outcomes. Through continuous improvement and active collaboration we capture and scale leading practices across the organization fostering a customer-obsessed culture that defines excellence in cloud service delivery.
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Bachelors degree in Computer Science Engineering related field or equivalent experience
3 years experience in cloud computing
Experience in project management of technical programs
At least 1 active industry certification (SAFe PMI Scrum Alliance etc.)
2 years delivering customer engagements in a professional services role
Experience with Agile and project management toolsets (e.g. Jira Rally VersionOne Taiga Git)
Additional AWS and industry certifications
Experience using Scaled Agile frameworks (e.g. SAFe LeSS)
Managed technical engagements consisting of 8 or more people totaling over $budget
Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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