Customer Service Manager
Customer Service Manager
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Job Description
Do you lay awake thinking of creative ways that you and your team can meet and exceed the expectations of your customers and provide a world class customer experienceDo you come from thedoor hardware architectural construction building materials or a related industry and understand how to leverage your experience and knowledge to helpgrow and expand the businessAre you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts
If you answered yes to these questions we should talk!
The ASSA ABLOY Door Group is looking to add a Customer Service Manager who comes from the manufacturing industry. This is an on-site role that will be based out of our Grand Canyon Service Center located in Phoenix Arizona.
Come see who we are at: team is growing and there has never been a more exciting time to join us!
What would you do as our Customer Service Manager
You will play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for the front-end activities such as building and maintaining strong relationships with customers understanding their needs and goals and working collaboratively across internal and external teams to deliver solutions that exceed client expectations. This is an exciting opportunity for a proactive and customer-centric individual who enjoys customer facing to make a significant impact in three distinct areas: Customer Service/Order Management Estimating/Project Services and Team Management.
Customer Service/Order Management:
- Manage the flow of the Service Centers front-end processing of orders
- Monitor and respond to customer inquiries elevated issues or concerns.
- Maximize the use of the Service Centers stock welding program.
- Direct orders to the proper manufacturing locations based on profitability and customersatisfaction.
- Audit customer orders for accuracy and/or production delays.
- Work with Operations Manager to control production scheduling and backlogs.
Estimating/Project Services:
- Ensure the timely processing of customer quotes ensuring accuracy and pricing.
- Drive Quote follow up process evaluate hit rate and customer metrics.
- Project Take Offs
- Field Verifications
- Turnkey package specifications
TeamManagement:
- Nurture and develop team members creating an environment of continuous improvement.
- Help to develop and maintain SOPs.
- Perform other duties and special projects as required.
- Actively participate in providing a safe and harmonious working environment for all employees.
- Comply and enforce compliance of all state and federal regulations Company standards and the ASSA ABLOY Code of Conduct.
- Actively participates in providing a safe and harmonious working environment for all employees
The Skills and Experience you need:
- HS Diploma/GED or equivalent required. Associates or Bachelors preferred.
- Minimum of 2 years of recent experience managing others.
- Previous work experience with customer management in a manufacturing/production environment is a plus.
- Proficiency in Outlook and Word. Advanced skills in Excel (Pivot Tables Formulas etc.) and exposure to PowerPoint.
- Ability to build strong relationships with both internal and external stakeholders.
- Demonstrated track record of being a self-starter or being resourceful.
- Excellent verbal and written communication skills.
- Excellent analytical problem-solving and negotiating skills.
What we offer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:
- Competitive Salary
- Paid Vacation Sick Time and paid Company Holidays
- Medical Dental Vision Short and Long-term Disability Life and AD&D Insurance
- 401(k) Program with company contributions
- Tuition Reimbursement Learning and Career Development opportunities
- Flexible Spending
- Employee Assistance Program
- Discount portal
- Recognition well-being and employee experience programs designed to support and celebrate you throughout your career
We review applications regularly so dont wait!
We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe we dont look at any applications sent by email or you have any questions about the role or the process email Stephanie Mandato Senior Talent Acquisition Manager at
Lets create a safer and more open world - together!
AADG Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Manager
Employment Type
Full Time
