Professional Support Network (PSN) Coordinator (Part-Time)

POST TITLE

Professional Support Network (PSN) Coordinator (Part-Time)

TYPE OF CONTRACT

Maternity Cover

SALARY

16524

HOURS

Part-time (0.6) 21 hours per week (plus at least 6 Saturdays per year with on-call duties. Opportunity to work additional Saturdays if desired at Test Day Rate)

LOCATION

Covent Garden London

ANNUAL LEAVE

Full-time: 30 days 8 public holidays (part-time: pro rata)

REPORTING TO

Resource Planning Manager

DESIRABLE START DATE

Immediately available

Job Overview:

Join International House London as our Professional Support Network (PSN) Coordinator and play a vital role in maintaining the quality compliance and engagement of our examiner network. With your strong organisational skills and passion for professional development youll help ensure our Examiners are well-supported up to date and fully prepared to deliver a consistently excellent exam experience.

• l In this role youll play a vital part in ensuring the smooth and compliant operation of our examiner network across all IHTA activities. Youll manage examiner records coordinate training and standardisation and support both new and experienced Examiners in maintaining their active status. Working closely with Examiner Trainers Team Leaders and exam boards youll help organise key training events monitor performance and stay up to date with the latest requirements from Cambridge and the British Council. Youll also lead on recruitment and onboarding contributing to a high-performing and well-supported examiner team. This is a dynamic role that requires excellent communication strong organisational skills and a proactive solutions-focused approach to examiner management and quality assurance.
• Youll have the opportunity to work collaboratively across departments influence improvements in staff processes and ensure we meet the high standards set by our exam board partners.
• Working in our dynamic Exams team youll gain insight into the fast-paced world of high-stakes assessments and help support life-changing educational journeys.

Skills and competencies:

Essential

Desirable

Excellent organisational and time management skills

Acute attention to detail

Experience in following stringent systems and processes

Excellent interpersonal and communication skills

Ability to work unsupervised and demonstrate awareness of when to refer complex matters to senior staff

Demonstrable ability to use different IT packages confidently and competently

Ability to work quickly and accurately with basic numerical information and financial records

Ability to prioritise work and work effectively under pressure

Ability to work flexibly as part of a small team

A commitment to acting in the best interests of the staff candidates and test centre at all times

Experience working within an exams environment

Experience of working with clients in an international context

The ideal candidate will combine exceptional organisational skills with strategic coordination to support our international examiner network and uphold the highest standards in assessment this role youll have the opportunity to make a real impact by helping people access life-changing educational opportunitieswhether they are English language learners taking high-stakes exams or educators working towards professional recognition.

This is more than just an administrative role; its a chance to be part of an organisation that has been a leader in international education for over 60 years continuing the vision of our founders John and Brita Haycraft to build bridges between cultures and communities through education and opportunity.

About Us:

International House London (IH London) stands as a testament to a powerful vision one that began in 1962 when John Haycraft (CBE) and his wife Brita Haycraft founded a school with the belief that language could bridge cultures and transform lives.

Today that vision flourishes in our landmark Covent Garden location where weve created a vibrant hub of global learning and cultural exchange in the heart of London.

Our diverse educational community offers far more than just language courses were a meeting point for global minds and a launchpad for international careers. Our comprehensive portfolio includes innovative English language programs prestigious teacher training courses (CELTA Delta and specialised CPD) and dynamic Young Learners programmes that run year-round. Weve also expanded our reach to embrace 17 additional languages reflecting our commitment to truly global communication.

As one of the UKs largest IELTS test centres were proud to help thousands of students achieve their academic and professional dreams. Our expertise extends across a broad spectrum of internationally recognised qualifications from Cambridge exam preparation to specialised OET courses for healthcare professionals.

At IH London we focus on what endures: the fundamental human need to understand and be understood. While methods and technologies may change our commitment to breaking down barriers between cultures is what drives us forward.

What we offer to our Employees:

• 30 days of annual leave Bank Holidays from first day of employmentJW2 .
• Pension enrolment from first day of employment. Employee and Employer pension contribution will start at 4%.
• Hybrid working arrangements where possible.
• Free language training for IH courses *Terms and conditions apply.
• Perks at work.
• 20% off all food and drink at the onsite Caf.
• Health Cash Plan.
• EAP by Bupa.
• Cycle to work scheme.

To Apply:

Please send your CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to. Application will close on 20th August 2025. We reserve the right to interview and appoint a suitable candidate prior to the closing date so early applications are encouraged.

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of the interview panels are informed about the companys recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.

International House Londons Values:

EthicalInclusiveInnovative PassionateProfessional