Director, Customer Insights
Director, Customer Insights
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Salary Not Disclosed
1 Vacancy
Job Description
- 15 years of experience in customer insights market research or a related field with at least 8 years in a people leadership role.
- Experience leading and encouraging high-performing insights research or analytics teams in a fast-paced global environment.
- Strong strategic and business acumen with the ability to connect customer insights directly to business outcomes and KPIs.
- Exceptional ability to synthesize complex data and qualitative findings into simple powerful narratives that inspire action at both executive and field levels.
- Deep expertise in customer experience measurement with a strong command of Net Promoter Score (NPS) methodologies and their strategic application to drive business improvement.
- Extensive background in a wide range of quantitative and qualitative research methodologies (e.g. segmentation ethnography focus groups in-context observation discrete choice).
- A strategic and forward-thinking mindset with a clear articulated vision for the future of customer insights and how to innovate a teams work and its deliverables.
- Bachelors degree
- Masters degree or PhD in a relevant field (e.g. Market Research Psychology Sociology Anthropology Business Statistics) is highly preferred.
- A proven track record of leveraging emerging technologies (e.g. AI/ML NLP automation) to transform a research or insights function measurably scaling its capabilities speed and impact.
- An innate and relentless curiosity about people technology and culture with a keen eye for emerging trends.
- Outstanding cross-functional collaboration skills with a track record of building strong partnerships with leaders in Retail Marketing Operations and Product.
Required Experience:
Director
Employment Type
Full Time
