Community Support Worker Team Lead

Are you a natural leader who thrives in a fast-paced community-focused environment Join The Mustard Seed as a Community Support Worker Team Lead and help guide and support our dedicated team in creating a welcoming space that reflects our mission to serve those experiencing poverty and homelessness.

Reporting to the Downtown Community Impact Centre Supervisor this position is responsible for providing leadership and support to Community Support Worker Team on weekends. This role will assist in motivating and providing clear communication to employees and volunteers as well as ensuring the success of the Centre as it relates to the vision of The Mustard Seed. Weekend Team Lead will support providing staff coverage when needed.

Employment Type: Fixed Term (September to March 31 2027)
Schedule: Saturdays to Mondays 10:30 a.m. to 6:30 p.m. (Winter Hours 11:30 a.m. to 7:30 p.m.)
Reporting to: Community Impact Centre Supervisor
City: Calgary
Number of Positions to Fill: 1
RFR #: 1589

MAJOR DUTIES AND RESPONSIBILITIES

Guest Engagement and Leadership Duties:

• Oversee operations of the Community Impact Centre
• Ensure effective and transparent communication with CIC Supervisor to maintain consistent operation and expectation.
• Provide leadership and support to employees and volunteers working at 102 CIC when supervisor is unavailable.
• Take initiative to assess situations and make appropriate decisions to support employees and guests.
• Welcome community members visitors and other stakeholders into our centre; sign in guests in our information database conduct intakes and program evaluation with guests.
• Foster meaningful relationships with guests volunteers coworkers supervisors and other stakeholders.
• Collaborate with guests to support positive lifestyle and behavior change through supportive daily interactions.
• Promote programming to the guests and encourage them to participate in programs.
• Assist community participants in accessing The Mustard Seed services including the drop-In programs and activities registration for pop up events and/or booking appointments.
• Assist with onsite Food Services programs as needed.
• Support guests dignity by identifying needs respectfully and providing appropriate referrals.

Safety and Crisis Response:

• Create and maintain a safe healthy and respectful environment for all staff volunteers visitors and community participants.
• Provide non-violent crisis intervention and use de-escalation techniques as needed.
• Respond to emergencies including drug poisonings and assist in crisis situations.
• Provide leadership and support to staff and volunteers after crisis intervention such as team or one-on-one debrief.
• Perform periodic internal and perimeter safety checks during operational hours.
• Enforce guest suspensions and escalate to the Restoration Committee when necessary.

Operational and Administrative Duties

• Maintain specific records such as statistics reports incident reports and other computer files.
• Manage and organize incoming and outgoing mail for both staff and guests if applicable.
• Foster positive relationship with donors including greeting and thanking donors collecting donations and issuing proper documentation/ receipts.
• Build and nurture relationships with external partners and stakeholders.
• Abide by all Health and Safety protocols and procedures (ex. incident reports near misses).
• Participate in all staff training (e.g. First Aid ASIST Non-violent Crisis Intervention etc.) and attend meetings as required.
• Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas.
• Maintain a high level of confidentiality and professionalism.
• Other duties as may be assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• Post secondary Degree or Diploma preferred.
• Front line experience working directlywith vulnerable groups such as individuals experiencing homelessness poverty mental illness addiction and Canadian newcomers.
• Demonstrated ability to engage communicate and work effectively with a diverse range of people from various cultural and socio-economic backgrounds.
• A self-starter and able to work wellin a cross-functional team with strong collaboration skills.
• Good relationship building and communication skills.
• Strong conflict resolution and de-escalation skills.
• Proficient in Microsoft Office Suite.

WORKING CONDITIONS

• This position requires availability for a flexible schedule including some evening and weekend shifts.
• Fast-paced and demanding with frequent interactions in a dynamic community setting.
• Moderate physical effort is required. Considerable periods of standing walking cleaning sorting lifting and typing. Work is primarily indoors with occasional outdoor tasks that may involve exposure to extreme weather conditions.
• Moderate mental effort is required to pre-emptively identify and assess conflict problem solve maintain healthy boundaries and provide empathetic support for people facing extreme personal challenges.
• May be exposed to or required to respond to drug poisoning and other verbal or physical incidents.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your person. This may in a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry we require our employees to agree to respect and not detract from The Mustard Seeds Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest however only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our Careers page to see more job opportunities.