Customer Service Representative
Customer Service Representative
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Job Description
Join Our Team as a Customer Services and Support Representative Natural Purity (Hamilton ON)
Natural Purity a leading provider of environmental and home improvement solutions is expanding our team and currently seeking Customer Services and Support Representatives to help us deliver exceptional service to our valued clients.
In this role you will represent a well-established and trusted environmental solutions company. You will be responsible for nurturing relationships with current and prospective customers supporting their needs and helping develop new opportunities through pre-qualified leads.
Key Responsibilities:
Act as the subject matter expert by conducting in-home assessments and helping homeowners identify and understand potential concerns.
Deliver compelling and informative in-home presentations guiding customers through customized product solutions that address issues such as chlorine hard water buildup and other common municipal water problems.
Evaluate installation areas and provide estimates for equipment installation.
Foster long-term relationships with customers through attentive follow-ups and service.
Respond to qualified leads and customer inquiries gather key information and schedule appointments effectively.
Coordinate weekly schedules and report lead activity to the National Sales Manager.
Present products in a professional and engaging manner highlight current promotions and assist customers in making confident purchasing decisions.
Process customer orders collect payments and coordinate installations through our dealer network.
Participate in post-sale customer satisfaction programs including follow-up visits referral generation and thank-you initiatives.
Maintain a polished appearance and professional attitude that aligns with our companys commitment to service excellence.
Collaborate with internal departments to ensure a seamless customer experience.
What We Offer:
No experience necessary paid training provided by certified trainers.
All appointments are prearranged and screened for safety and suitability.
No cold-calling no door knocking and no sales quotas.
Competitive base salary plus generous bonuses incentives and full benefits.
Weekly pay with average annual earnings of $85000 to $95000 and top performers earning over six figures.
5-day work week no weekends no statutory holidays.
A supportive and friendly team environment with opportunities for growth.
Requirements:
Must live in the Greater Hamilton Area and reside full-time in Canada.
Own reliable vehicle is required to travel to customer appointments.
Must maintain a professional appearance and have a positive motivated attitude.
This is a full-time in-person position (not remote) position. If youre passionate about helping people love working in a supportive team and want to be part of a company that values its employees we want to hear from you.
We are also hiring in other departments including management service and sales. If youre interested in applying for other roles please submit your resume and indicate your area of interest in your cover letter.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
