Quality Assurance Analyst
Quality Assurance Analyst
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Job Description
Quality Assurance Analyst
Recruiting Now!
Conduent Business Service- Remote
Payrate is $20/hr. Shift is Monday- Friday- 8-hrs shift.
About the Quality Assurance Analyst Role
The Quality Assurance Analyst will monitor processes and call quality to ensure compliance with applicable Performance Standards. Utilizes data analysis and process improvement skills to identify implement and monitor operations for adherence and operational efficiency. As a member of the team you will be responsible for performing tasks such as Auditing calls coaching and training your team. This position is considered a production-oriented position which includes adherence to Client based service level agreement goals.
Job Details:
- Conduct call audits to ensure quality and compliance.
- Offer coaching and constructive feedback to team members.
- Manage and resolve escalated customer issues.
- Generate and review monthly quality reports.
- Identify key trends and present findings to management.
Requirements:
- Must be able to clear a criminal background check and drug screening.
- Must be at least 18 years of age or older.
- Must have a high school diploma or general education degree (GED).
- Strong attention to detail
- Knowledge of Microsoft products (i.e. Word Outlook Excel)
- Self-Starter.
Additional requirements if working remotely:
- Must pass an internet speed test (download equal to or greater than 25 upload equal to or greater than 5Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- Live in one of the following states AL AR AZ CO CT DE FL GA ID IN IA KS KY LA ME MI MS MO NE NV NH NJ NM NC ND OH OK PA RI SC SD TN TX UT VT VA WA WV WI WY
We are currently NOT hiring in the following geographies:
States: AK CA HI MA IL MT & NY
Metro Areas: MN Minneapolis IL Chicago NY New York City OR - Portland MD - Montgomery County WA - Seattle Washington DC
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business needs may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38400- 48000.
Required Experience:
IC
Employment Type
Hourly
