Sales Retention Account Associate I
Sales Retention Account Associate I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
I. Job Summary
Please note this is a hybrid position candidates must be commutable to the Lombard office 3x a week.
The Account Associate I (AA) serves as a key point of contact for WMs Small/Medium business customers. Operating as part of a team-based queue the AA focuses on retaining and growing the teams book of business. Through effective management of inbound call requests and proactive customer outreach the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies effective negotiation skills and alignment with WMs growth objectives.
II. Essential Duties and Responsibilities
- Communicates in a focused and compelling way that drives customers thoughts and actions.
- Utilizes appropriate change management processes to meet the demands of the sales role.
- Controls sales assignments by allocating necessary time to retention and acquisition goals requirements and opportunities.
- Explores alternatives to reach mutually beneficial sales agreements that gain customers acceptance and commitment.
- Contributes to individual and shared responsibilities in a team environment.
- Navigates through multiple systems sales tools and processes ensuring accurate documentation when executing customer interactions.
- Uses WM sales productivity software tools accurately and consistently (i.e. Relationship Management and Pricing Tools.)
- Analyzes reports as needed and/or handles general administrative duties as appropriate.
III. Qualifications
A. Required Qualifications
- High School Diploma or GED (accredited)
- 1 year Business-to-business account management inside sales (phone based sales) and/or customer service experience that includes a sales component
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
The expected base pay range for this hybrid position is $24.00 an hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
IC
Employment Type
Full-Time
