Quick Lane Manager
Quick Lane Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join a growing department at Sioux Falls Ford. We are seeking an experienced Quick Lane Manager to join our team. The ideal candidate will have a strong background in automotive diagnostics and repairs as well as excellent leadership and customer service skills.
MINIMUM QUALIFICATIONS:
- Previous experience as an automotive service advisor or assistant manager or similar role
- Strong knowledge of automotive diagnostics and repairs
- Excellent leadership skills with the ability to motivate and inspire a team
- Exceptional customer service skills with the ability to build strong relationships with customers
- Knowledge of dealership operations and procedures is preferred
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:
Manage Quick Lane Advisors and Technicians
- Selection onboarding and scheduling
- Training coaching mentoring counseling
- Foster a positive team atmosphere both within the Quick Lane and with other departments
- Resolve team member concerns in a prompt and effective manner
- Be approachable and enhance communication using active listening techniques with team members and customers
- Instill a sense of pride within the department to teach customer and team member confidence
- Conduct regular meetings with the Quick Lane team members to discuss topics opportunities and concerns
- Dispatch responsibilities to Quick Lane team members to ensure deadlines are met
Understanding and Using Business Knowledge
- Maintains the Quick Lane operating environment to ensure optimal performance (maintaining equipment)
- Implements new manufacturer and/or dealership systems or processes to increase business
- Completes daily sales and production records as established by dealership
- Provides technical information and assistance to associates as needed
- Maintain active professional affiliations and certifications
- Keeps up to date on industry specific information
- Develops business strategies to ensure a strategic marketing advantage
- Reviews the Quick Lube operating practices
Benefits:
- Health Insurance (including Wellness Benefit)
- Dental and Vision Insurance
- Life Insurance
- 401(k) with company match after one year of service
- EAP Employee Assistance Program
- Paid Vacation Holiday and Personal Time
- Discounts on vehicles service and parts including immediate family members
Required Experience:
Manager
Employment Type
Full-Time
