Principal Product Owner, Integrations

Summary:

The Principal Product Owner operates as part of one or more Platform teams participating in an Agile team environment collaborating with our customers partners and other Platform teams to convey product vision strategy to deliver the roadmap to the team of engineers designers and QA testers. The Principal Product Owner is responsible for knowing customers prioritizing the backlog to deliver work of the highest value to the customer and collaborating with one or more scrum teams to deliver quality features.

Duties and Responsibilities:

• The Principal Product Owner is responsible for envisioning strategizing and making decisions on how products need to progress so that it can generate value for UMGC customers. The Product Owner is highly focused on ensuring that UMGC is realizing our customers strategic goals in an efficient manner.

• The Product Owner represents the voice of the customer or the stakeholders. They are responsible for defining and prioritizing the product backlog based on customer and stakeholder requirements. They collaborate with stakeholders to gather and refine product requirements. The Product Owner makes decisions on the products direction documents Feature Records and User Stories and leads prioritization. They provide clear and concise user stories and acceptance criteria and work closely with the Scrum Master and development team to ensure successful delivery of the product.

• A Principal Product Owner has unique skills to be applied to multiple Products at a time helping with complicated and wide spread features and capabilities that cross Products or Platforms.

Specific Duties and responsibilities of Product Owner:

• Foster relationships with stakeholders to establish trust and understand their processes and pain points to then leverage knowledge of industry best practices and identify opportunities for improvement.

• Working with cross platform teams CRM LMS SIS EDM HCM Data and Front end experience teams.

• Gather comprehensive requirements by gaining an in depth understanding of processes and related functionality to then translate the needs into detailed requirements.

• Evaluate new business feature requests assess business value and prioritize.

• Prioritize the product backlog appropriately to provide high priority to the most critical work.

• Communicate the priorities of the team to customers and internal stakeholders conveying the business value throughout.

• Serve as a liaison between customers and the development team; ensure requirements are understood by all and convey technical aspects of the work clearly to the customer.

• Participate in various enterprise projects that require cross Platform coordination

• Develop repeatable assets to facilitate go-to-market activities for discovery implementation support and operations for various Platforms.

• Work closely with the Scrum Master and development team to ensure successful delivery of the product.

• Define and prioritize the product backlog based on customer and stakeholder requirements.

• Collaborate with stakeholders to gather and refine product requirements.

• Make decisions on the products direction.

• Partner with vendors and consultants to develop functional aspects of the Integration Strategy.

• Prioritize technology upgrades technical debt and migration to CloudHub 2.0 for developers.

• Evangelize the integration strategy.

• Document Feature Records.

• Lead prioritization.

• Provide clear and concise User Stories and acceptance criteria.

Skills:

Communication (Oral & Written)

• Conveys information clearly and succinctly to diverse audiences including direct reports colleagues customers business partners advisors and boards in a variety of settings and interactions such as one-on-one discussions presentations group meetings interviews sale pitches consulting sessions interviews disciplinary actions and development sessions.

Customer Focus

• Anticipates and meets internal/external customer needs. Seeks highest levels of customer satisfaction by delivering excellence in products and services through the process of completing assignments. Establishes appropriate cadence of customer communication and positive working relationships.

Business Acumen

• Obtains essential information about a situation focuses on the key objectives recognizes the relevant options available for a solution and selects an appropriate course of action setting in motion an implementation plan to get the job done. Adapts to unforeseen circumstances make adjustments as necessary and keep projects moving forward.

Teamwork

• Works cooperatively with peers and colleagues to accomplish department and company-wide objectives. Develop and maintain respect and trust with employees customers partners and the community -- offering assistance when required and being a team player. Assesses team effectiveness and enhances performance through coaching and goal setting. Encourage cooperation collaboration and co-ownership of processes.

Problem-Solving & Critical Thinking

• Views issues holistically organization-wide. Anticipates problems and develops creative solutions using data to make informed decisions. Takes ownership of the problem shows dedication to see the problem through to successful completion and follows-up to ensure resolution. Actively and skillfully conceptualize analyze synthesize evaluate and apply information to reach a conclusion. Disciplined thinking that is clear rational open-minded and informed by evidence.

Knowledge Seeking

• Continually pursues growth and learning. Takes on new challenges and stretch assignments. Asks how can I continue to develop my skills Knowledge seekers help propel the company forward.

Act with Integrity: Exhibit honesty and integrity at all times.

• Do the right thing in an honest fair and responsible way. Always consider the impact of decisions on customers employees partners and others you deal with each day.

Focus on Customers: Strive to always exceed customer expectations.

• Focus on the customers goal and student outcomes. Ask questions. Build relationships. Listen.

Engage with Respect: Treat colleagues customers and partners fairly.

• Regardless of work experience tenure gender race cultural background or any other distinguishing factor promoting healthy and positive working relationships between all employees customers and other stakeholders.

Collaborate Always: Be dedicated to success.

• Work together with customers employees and partners to solve problems and achieve goals. Collaboration is realized through idea sharing innovating and creating to achieve common goals and objectives. Leverage the knowledge skills and abilities of others to accomplish tasks.

Innovate with Passion:

• Embrace and drive change. Generate innovative solutions for work challenges and evolving markets. Take risks be curious inspire creativity.

• Challenge the norm. Find and share alternative ways to view or define problems; be not constrained by thoughts or approaches of others.

• Create Workable Solutions. Produce innovations and solutions that acknowledge the reality of the situation. Dont allow perfect to be the enemy of progress.

Education & Experience Requirements:

Experience:

• 6 years combined experience as a Product Owner Business Analyst or Consultant

• 4 years experience working in Higher Education

• Effective communication skills (written and verbal) including:

• Concisely communicate complex technical concepts to non-technical stakeholders

• Develop widely consumed written deliverables

• Present confidently to large groups

• Take an empathetic approach by knowing your audience and tailoring your approach accordingly

• Proficient in Microsoft Teams Outlook PowerPoint and Excel

• 2 years experience working in an Agile environment.

• Experience managing features though the full product lifecycle.

• Experience with Agile tools specifically Azure Dev Ops (ADO)

• Certified Product Owner certification

• Previous experience working in Higher Education and/or Nonprofit with a focus of recruiting admissions student success and advancement/alumni relations

• Experience with common Higher Education products: CRM SIS () LMS HCM/ERP

• Experience with at least one of PeopleSoft Desire2Leaern Workday and Salesforce.

• Experience in managing large global enterprise/or institutional customer relationships.

• Experience in working with technical and business internal stakeholders.

• Experience in coaching and mentoring team members.

Preferred Experience Requirements:

Education:

• Bachelors Degree

Experience:

• Experience in enterprise application integrations and ETLs

• Experience in leading scrum teams engaging multiple product and engineering leaders across the organization

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.

Benefits Package Highlights:

• Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 15 paid holidays (16 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.
• Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts:Available for medical and dependent care expenses.
• Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.
• Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.

Hiring Range: