IT Field Technician

IT Field Technician Cafua Management Company

AtCafua Management Company (CMC) were not your average organization. As the nations largest privately owned Dunkin Donuts franchiseewith over 200 locations across 7 stateswere powered by a People First culture that values fun adventure and building lasting memories.

Were a family-owned business that thrives on energy teamwork and growth and were looking for someone whos ready to bring their skills to a fast-paced supportive environment.

If youre passionate about technology love problem-solving and want your work to directly support hundreds of restaurants and thousands of employees this could be the perfect role for you.

About the Role

As anIT Field Technician youll be on the frontlines of our restaurant technology ensuring smooth and reliable operations across the company. From network installations to troubleshooting and major rollouts youll be the go-to expert who keeps our stores connected and running efficiently.

What Youll Do

• Install and maintain networking systems and infrastructure across multiple restaurant locations.
• ProvideLevel 3 technical supportand troubleshoot complex networking and hardware issues.
• Run reroute terminate and test network cables (Cat5e Cat6 and fiber optics).
• Reroute or replace existing cabling as needed for new installations relocations or system upgrades.
• Mount configure and installnetwork hardwaresuch as switches access points routers and racks.
• Diagnose and resolve connectivity issues related to cabling devices or restaurant IT equipment.
• Perform network equipment setup for new store openings remodels and rollouts.
• Maintain accurate documentation of cabling routes equipment configurations and inventory used.
• Collaborate with the IT Director and other departments to support company-wide technology initiatives.
• Ensure all work adheres to company policies safety regulations and local building codes.
• Accurate timely installations and store set-ups
• Quick clear support for restaurant teams
• Reliable reporting and communication with leadership
• A proactive approach to problem-solving and issue prevention

What You Bring

• Strong understanding ofstructured cabling standards (EIA/TIA).
• Proficient in readingblueprints wiring diagrams and network schematics.
• Skilled in using cable testers tone generators crimpers and related hand tools.
• Excellentproblem-solving and troubleshootingabilities.
• Strongcommunication and customer serviceskills with the ability to interact effectively with restaurant teams.
• Ability to work independently manage time effectively and prioritize multiple tasks.
• Detail-oriented with a focus on accuracy quality and reliability.
• Physical ability to lift up to 50 lbs. climb ladders and work in confined spaces as needed.
• Willingness totravel frequentlyto various restaurant locations including occasional out-of-state assignments.

Work Environment

• 95% Field-based supporting restaurant operations (Car will be provided)
• 5% Support Center-based collaborating with the IT team

This role is perfect for someone who thrives on variety enjoys being in the field and wants to see the real-time impact of their work.

Perks Join the Cafua Management Family and Enjoy the Benefits!

Were not just about coffee and donuts were about creating a workplace thats as exciting as biting into a freshly glazed treat. Heres whats waiting for you:

• Competitive Dough:Competitive compensation tailored to your skills and expertisepaid weekly!
• Health & Happiness:Comprehensive Medical Dental and Vision insurance to keep you at your best.
• Secure Your Future:401K plan so you can sprinkle savings into your retirement.
• Protecting You:Short & Long Term Disability Accident Insurance and Life Insurance to keep you covered.
• Fur-tastic Care:Pet Insurance because we know furry friends are family too.
• Be Prepared:Critical Illness Plan for peace of mind in unexpected times.
• Keep Learning:Discounted tuition program with SNHU to help grow your career.
• Dress for Success:Casual dress code so you can be yourself at work.
• Time to Unwind:Paid Time Off so you can recharge and come back stronger.

If youre ready to join a company where every day is an adventure and where your passion for people and technology can shine apply today and become our nextIT Field Technician!

Although all aspects of this position may not be described I certify that this is an accurate statement of the major responsibilities and the necessary minimum qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and any other duties requested.

With 200 locations in 6 states Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin Donuts not Dunkin Brands Inc. Dunkin Donuts or any of their affiliates. If hired Cafua Management Company will be your only employer

If youd like to learn more about our journey please visit our website:

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal state and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race color religion sex national origin age disability marital status sexual orientation gender identity genetic information military/veteran status or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the companys compliance with EEOC guidelines please contact our Human Resources department at