IT Services Outsourcing Transition Manager

Position Description:

We are seeking a dynamic IT Services Outsourcing Transition Manager to lead complex transition programs for one of our client clients supporting their journey from in-house IT operations to optimized outsourced service delivery this client-facing role you will be responsible for the end-to-end transition lifecycle acting as a trusted advisor to senior stakeholders while ensuring operational continuity and business value realization.

Your future duties and responsibilities:

You will work across functionsIT infrastructure applications end-user servicesand geographies to design and deliver structured transitions that are low-risk cost-effective and aligned with the clients strategic goals.

Key Responsibilities:
Client Engagement & Advisory

Serve as the primary transition advisor to the client understanding their current operating model business imperatives and transformation vision.
Translate client needs into executable transition plans that align with business outcomes risk tolerance and compliance requirements.
Build trusted relationships with client executives program sponsors and functional leads through proactive communication and delivery excellence.

Transition Strategy & Program Management

Lead the creation of a transition strategy and integrated execution plan across multiple towersInfrastructure Applications End-User Services Service Desk etc.
Define governance structures milestones deliverables and performance metrics in collaboration with client and internal delivery teams.
Drive execution of the transition roadmap across workstreams ensuring timeline cost and quality commitments are met.

Knowledge Transfer & Service Handover

Co-create detailed knowledge transfer plans with the client and service delivery teams (including nearshore/offshore partners).
Oversee service documentation training SOP finalization and shadowing to ensure readiness for go-live.
Ensure robust service stabilization and hypercare support minimizing operational disruption and maximizing client satisfaction.

Risk Compliance & Change Management

Identify and manage transition-related risks across people process and technology dimensions; establish mitigation and contingency plans.
Align with clients governance compliance and change frameworks; ensure all transition activities meet regulatory and security standards.
Drive change management efforts including stakeholder communications user readiness and cultural alignment in global delivery setups.

Governance & Reporting

Set up and lead transition governance forums (e.g. SteerCos PMOs War Rooms) providing transparency escalation management and alignment with client leadership.
Deliver regular executive-level reporting on transition status risks achievements and KPIs.

Required qualifications to be successful in this role:

Required Qualifications:

Bachelors degree in Engineering IT Business or a related field; MBA preferred.
1015 years of experience in IT Services including 5 years managing outsourcing transitions in a client-facing role.
Proven experience leading complex multi-tower IT transitions on behalf of clientscovering infrastructure applications service desk or workplace services.
Strong understanding of IT operating models global delivery models and managed service frameworks.
Deep knowledge of ITIL service management SLAs and enterprise-grade IT governance.
PMP PRINCE2 or equivalent program management certification can be an asset.


Preferred Attributes:

Demonstrated ability to influence C-level stakeholders and navigate complex organizational dynamics.
Strong analytical documentation and stakeholder engagement skills.
Ability to lead and inspire cross-functional global teams in high-pressure environments.

#LI-RD12

Skills:

• Analytical Thinking
• Business Process Outsourcing
• Process coordination

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

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