Warranty Resolution Specialist
Warranty Resolution Specialist
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Job Description
Permanent
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.
Where youll be:
This position will be based in the Charlotte NC HQ; hybrid work policy model.
All About the Role:
We are looking for a Warranty Resolution Specialist to join our this role you will serve as the primary contact for sales and service teams to resolve warranty-related issues. Youll balance customer satisfaction with company policies by providing timely accurate resolutions documenting outcomes and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration.
Key Responsibilities:
Act as the main point of contact for sales and service teams to resolve warranty concerns
Collaborate with internal teams to investigate and resolve warranty claims promptly
Provide claim resolutions that align with company policies while maintaining customer satisfaction
Identify recurring warranty trends and recommend process improvements
Maintain accurate documentation of warranty cases and resolutions
Escalate and communicate high-priority issues to leadership for timely action
Manage multiple priorities effectively in a fast-paced environment
Minimum Qualifications
High school diploma or GED
2 years of experience in customer service warranty or claims resolution.
Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
Familiarity with warranty resolution processes and policies.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
Electrolux Group Careers: Home Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
