Technology Support Lead - Major Events Incidents
Technology Support Lead - Major Events Incidents
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Job Description
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As a Technology Support Lead within the Commercial and Investment Bank Technology team your dedication to innovation is essential to what keeps our company moving and this role youll engage in application issues including coordinating internal partiestroubleshooting identifying escalating and communicating in accordance with our playbook. Youll also draw on your experience to manage and mentor people to drive strategic change both within your team as well as in collaboration with team members across JPMorgan Chase & Co.s global network of innovators.
Job responsibilities
- Efficiently manage crisis-level events from beginning to end including assessment and communication of impact to internal and external clients
- Collaborate with Technology and Operations partners on large scale complex issues
- Process complex highly technical incidents unfolding real-time in a fast-paced environment and simultaneously provide meaningful concise field updates in a business-friendly language
- Hold Office Hours (audience of 200-300 cross-LOB) providing business status updates and additional impacting workstreams
- Exhibit superior ability to structure and scope complex problems with managing (sometimes competing) workstreams that may span several months
- Process the execution of client event impact lists for major events
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services.
- 7 years of progressive leadership experience
- Demonstrated excellence in ability to communicate effectively to multiple levels of management (inclusive of C-Level management) both written and verbal (a writing sample may be required as a part of the candidate selection process)
- Strong knowledge of the merchant services industry products and services with a strong technical acumen
- Project management skills
Preferred qualifications capabilities and skills
- SQL and AWS Experience
- Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions including senior leadership-level audience
- Self-starter with excellent analytical and problemsolving skills.
- Ability to work independently and develop a creative way to achieve goals
Employment Type
Full-Time
