Director, Server Engineering
Director, Server Engineering
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$ 186000 - 195400
1 Vacancy
Job Description
Summary:
The Director Server Engineering responsible for providing a high-quality cost-effective processing environment that contributes to achieving corporate and divisional business goals. Includes directing all Windows/Linux hardware and software functions and coordinating the efforts of the Server Engineering group with other computing groups. The Director provides guidance and specifications for server and infrastructure related purchases and enhancements to current practices policies procedures and/or other actions that result in enhanced workflow reduced costs increased productivity increased employee satisfaction. Ensures servers and infrastructure are in compliance with all UMGC requirements. Ensures the department is staffed by high-caliber professionals who are both technically and personally suited to the challenge and supports end users with timely and effective solutions to system needs
Duties and Responsibilities:
Direct the engineering of the cloud platform systems providing a high-quality cost-effective processing environment that contributes to achieving corporate and divisional business goals including Windows/Linux systems software
Work with the Server Engineering team to develop and communicate server standards and deployment methodology.
Provide the strategic/capacity management plan for information processing by specifying the current and future roles of the Linux/Windows platforms; identify hardware/software requirements through constantly interfacing with appropriate management levels user organizations and vendor organizations and preparing accurate forecasts
Direct the system engineering functions via annual goals planning and coordinating the efforts of the System Engineering group with other computing groups; maintain both the functionality and stability of the environment at desired levels and ensure that disaster recovery measures are in place including periodic testing
Be responsible for support repairs and upgrade of the Windows/Linux cloud computing platform including hardware and software
Monitor and control a high level of performance in the areas of computer response throughput availability and Windows/Linux support; research and find necessary tools to identify troublesome trends as soon as they appear analyzing trends and establishing a plan to resolve problems; maintain high service levels for the user community and establish a method to easily compare the installations performance against established performance objectives
Ensure help desk availability; manage training software selection and problem distribution methodologies to provide critical support for quick resolution or dispatch of problems encountered by end users; minimize the time to resolve end users problems or requests
Provide reports essential to the operating departments of the company
Prepare and monitor annual Linux Windows and storage operating budget
Ensure the department is staffed by high-caliber professionals who are both technically and personally suited to the challenge; motivate compensate and provide ongoing technical/management training and career counseling to retain the necessary professional staff required to support the Unix processing environment
Manage the schedules procedures and training of technical staff
Establish and document processes and procedures to troubleshoot routine technical service and equipment troubles by analyzing identifying and diagnosing faults and systems.
Implement practices for monitoring a the server infrastructure along with performance metrics and service levels that meet the businesss needs.
Recommend purchase of products or services necessary to support the dev qat and production operating environments.
Ensure that staff is kept aware of changes and are properly trained defines service levels service agreements and manages the development of the network operations personnel.
Measure and track metrics to raise the bar for team performance and customer service.
Provide superior customer service by executing methodologies and processes to improve call resolutions manage expectations and develop strong and stable internal relationships.
Provide cross training opportunities for staff to ensure proper coverage at all times.
Skills:
Proficiency Level Required with MS Office Products: advanced.
Ability to effectively adapt to and apply rapidly changing technology to business need
Ability to establish and maintain a high level of user trust and confidence in the groups knowledge of and concern for users business needs and information requirements. Solid understanding of major lines of business and the ability to effectively adapt to and apply rapidly changing technology to business needs
Strong analytical and problem-solving skills
Effective interpersonal and communications skills; a strong mentor of teamwork and interdepartmental communications
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for a public trust clearance or higher.
Education & Experience Requirements:
Experience:
10 or more years of technical and managerial experience including 4 years of administrative management experience
At least 7 years of experience managing technical disciplines preferably Linux systems areas including programming/development experience in major projects; extensive knowledge of related hardware software and network communications
Budget and project management process experience spanning small to large projects in a cross-functional environment
Demonstrated experience presenting technology recommendations from a business perspective
A proven track record of managing diverse technical staff and resources in multiple projects through all life-cycle phases in accordance with established direction and standards
Proficiency with server operating systems (Windows and / or Linux)
Strong technical understanding and practical use of virtual and cloud computing concepts and environments.
Preferred Experience Requirements:
Education:
Bachelors Degree
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.
Benefits Package Highlights:
- Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 15 paid holidays (16 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.
- Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
- Flexible Spending Accounts:Available for medical and dependent care expenses.
- Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
- Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.
- Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.
Hiring Range:
$186000.00 - $195400.00Required Experience:
Director
Employment Type
Full-Time
