Account Ownership: Serve as the primary point of contact for assigned enterprise clients managing relationships from onboarding to renewal and expansion.
Revenue Growth: Identify develop and close upsell/cross-sell opportunities within existing accounts to meet or exceed quarterly and annual sales targets.
Strategic Engagement: Work with C-level executives and senior IT leaders to understand business needs and position AIOps solutions accordingly.
Client Success: Ensure clients derive maximum value from our SaaS platform through proactive engagement training and support coordination.
Renewals & Retention: Drive high renewal rates by consistently demonstrating value and managing risk proactively.
Forecasting & Reporting: Maintain accurate forecasting and pipeline data within CRM; prepare weekly monthly and quarterly business reports.
Market Intelligence: Stay informed on industry trends competitive landscape and emerging technologies in the AIOps and SaaS space.
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