This is a replacement position for Pradeep Boga as he left the organization on his personal reasons.
This role is expected to manage deliveries for all service and transactional communications over various platforms that includes Responsys for SMS and E-Mail channels Unified API (Middleware) for Realtime communications across channels and participate in architecting & delivering internal AdTech and MarTech platforms.
Duties and Responsibilities
Defining project milestone and drive partner/development teams to ensure delivery on time. Monitoring and working on issue resolution by partnering with vendors and internal stakeholders Adhering to all Infosec compliance & regulatory guidelines and making sure that every platform is meeting these directives Responsible for Delivery schedule Change process management Project Monitoring and Status Reporting Collaborate with internal IT teams to ensure delivery of the agreed solutions Test new builds for all scenarios & production outcomes On-time invoice reconciliation of invoices from various vendors and making sure that the payments are released adhering to the contractual terms Participate in new vendor qualification process and vendor platform evaluation and recommend cost effective and efficient platform options Come up with innovative ideas that can be presented in LRS and AOP to qualification Ability to manage a team of 3-4 FTEs
Key Decisions / Dimensions
Decisions in solutions through technology innovation Tackle production issues without escalations
Major Challenges
Managing on-time delivery & support as it is a critical responsibility Meeting expectations of various internal stakeholders while managing external platform vendors on deliveries Fulfill the entire requirement within restricted timelines and keeping the cost optimized
Required Qualifications and Experience
a)Qualifications Min. Qualification required is Graduation Exceptional communication skills Good negotiation skills b)Work Experience Relevant work experience of 8 to 12 Years.
c)Skills Keywords
Communication Platforms (SMS RCS WhatsApp E-Mail) Domain Knowledge Microsoft Azure Stack (App Service) RabbitMQ Python SQL PL/SQL Stored Procedures PostgreSQL Data Lake & Data Warehouse ETL Databricks Azure DevOps Process TRAI & RBI Guidelines with respect to customer communications Data Privacy Compliance and Security Practices
Good to Have Responsys Facebook Ads Google Ads platform knowledge
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