Project development for various department/activity of SMECL & B2C Operations. Strong technology adoption project delivery and domain experience in LMS SME/CL/B2C Identify the opportunities of automation in Consumer Operations process to enhance the complete process Work in cohesion with IT business and Operations team for the new developments in operations process Manage all the onging projects of operations in terms of tracking testing and delivery to Operations team Scope plan and execute multiple quick-turnaround projects for SME/CL Operations unit Responsible for managing & defining solutions for business requirements with respect to system fitment with keeping operational process in centre Responsible for managing requirements from business units across multiple systems and platforms like LMS- Pennant - FinnOne- DataMart - Portal Responsible for managing & defining solutions for business requirements with respect to system fitment with keeping operational process in centre Ensuring timely delivery of project & respective deliverables Ensuring timely communication to stakeholders on project deliverables Preparation of management MIS on various IT projects and deliveries. Responsible for management of operational issues and interface with IT delivery managers business units and QA team for resolution.
Required Qualifications and Experience
MBA/Post Graduate Degree 2-4 years experience in lending business with 2 years in LMS Operations/ Service / Banking Technology orientation and attitude to challenge status-quo. Project management skills with exceptionally high motivational levels and need to be a self-starter Proficiency in MS Office Negotiation Skills & influencing skills with Excellent Communication Good team player with a bent of mind for technology and Problem Solving
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