Change and Improvement Analyst - Fixed Term
Change and Improvement Analyst - Fixed Term
Posted on :
19-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Responsibilities
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools vibrant town centers vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation our staff are committed to Our Values: Learning to Improve Caring Inclusive Collaborative which drive everything we do.
About the role
We are seeking a detail-oriented and proactive Change and Improvement Analyst to join our dynamic and creative Resident Experience Team and to be part of an exciting transformation programme that puts our residents at the heart of everything we do.
The ideal candidate will be responsible to analyse service operations data suggest improvements and help users adopt new systems and ensure smooth processes during transitions.
This role is crucial in enhancing the efficiency and effectiveness of our customer support delivery who support our residents with varied and often complex needs enabling the team and manager to work seamlessly
Working within Barnets Resident Experience and Digital services you will have the opportunity to make a significant impact on our customer support operations and be part of a collaborative and supportive work environment.
About you
Experience of working in a data analysis service operations or process improvement role
Knowledge of business systems and processes to drive efficiencies
Understand the importance of performance management and use of utilisation tools/methods
Good understanding and knowledge of digital technologies and customer relationship tools (forms CRM)
Ability to communicate with people in a friendly and courteous manner establishing and maintaining effective working relationships with colleagues at all levels.
What we offer
- 31 days annual leave plus public and bank holidays
- Access to theLocal Government Pension Schemewhich provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working flexitime job share home working part-time
- A vast range of lifestyle discounts from major retailers supermarkets energy suppliers and more
- Broad range of payroll benefits including cycle to work eye care vouchers travel and gym membership
- Excellent training and development opportunities
- Employee well- being training programs including confidential employee assistance
Barnet Council is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.
To deliver Barnet Councils commitment to equality of opportunity in the provision of services all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information please read our equality statement.
Barnet Council embraces all forms of flexible working (including part-time compressed hours and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We cant promise to give you exactly what you want but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme further details are available at posts with the council are subject to a probationary period of six months during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post then regretfully in this instance you have not been shortlisted.
Responsibilities
Required Experience:
IC
Employment Type
Full-Time
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