Operations Assistant

Operations Assistant

Birmingham

Role Overview

Vario is a market leading alternative legal services provider within the law firm Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services Consulting and Technology Legal Project Management and Managed Legal Services (MLS). This role sits within our Flexible Services team.

We have an exciting opportunity for an Operations Assistant to join our Flexible Services team in Birmingham on a 6-month fixed term contract. The role will work closely with the Senior Operations Executive and will provide administrative support to both the Operations Management team and the Account Management team by leading on all compliance and administrative tasks associated with the seamless delivery of flexible legal resource for our clients.

The Operations Assistant will be responsible for:

• Ensuring that all queries received in the Operations email inbox are triaged and escalated appropriately
• Uploading documents to Mercury (applicant tracking/CRM system)
• Monitoring timesheet submissions and chasing outstanding timesheets
• Processing invoices submitted by consultants
• Setting up new suppliers and verifying bank details
• Validating and processing referral fees
• Assisting with finance audits and queries
• Carrying out conflict checks
• Identifying improvements/efficiencies in the administration process and driving change
• Covering the Senior Operations Executive and other Operations Executives during periods of absence
• Ad hoc project tasks in line with business need

Our standard working hours are 9.30am-5.30pm however we are happy to consider flexible working requests.

Please note this role is a 6-month FTC.

Candidate Overview

We are looking for candidates who ideally hold the following skills and experience:

• Previous administration experience ideally in a recruitment or legal setting
• Customer/client service experience
• Interest in legal services
• Excellent attention to detail

What can we offer you

• Tailored career development and support within our award-winning team
• Agile working (the opportunity to work from home subject to diary commitments)
• Carers leave (up to five paid days leave towards caring responsibilities)
• 25 days annual leave entitlement and the opportunity to purchase or roll over 5 days
• Contributory pension of up to 5%
• Private healthcare policy
• Death in service cover (4 x base salary)
• Electric car scheme
• Eligibility to apply for an interest free season ticket loan an interest free gym membership loan and/or an interest free rental deposit loan
• Cycle to work scheme

What happens next

Once your application has been submitted and reviewed our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer a Valuable 500 member a founding member of the Mindful Business Charter signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. Its with different perspectives that well find solutions to our clients most complex challenges. Its how well deliver outstanding results today and want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

Our in-house recruiter Victoria Greaves would be happy to have an informal chat about this role provide this job advert or our application form in an alternative format and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Victoria by emailing

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