Commercial Assessing Coordinator (ASCO) â 12 Month Opportunity
Commercial Assessing Coordinator (ASCO) â 12 Month Opportunity
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Commercial Assessing Coordinator (ASCO) 12 Month Opportunity
Job No: 676849
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 2
Commercial Assessing Coordinator (ASCO) 12 Month Opportunity
Locations: Brisbane Sydney Melbourne
Are you ready to take the next step in your career while making a real impact for our Commercial Motor Claims customers Were looking for a Commercial Assessing Coordinator (ASCO) to manage assessing and towing workflows from lodgement through to repair providing claims and administrative support while delivering outstanding customer service. This 12-month secondment is a fantastic opportunity to develop your skills and gain exposure across key operational areas.
About the Role:
As an ASCO youll play a critical role in getting our customers Back on the Road ensuring operational efficiency while supporting internal stakeholders and customers directly. Youll coordinate assessments and towing manage claim costs and proactively support customers intermediaries and suppliers with a focus on delivering a seamless and empathetic experience.
Key Responsibilities:
Assessing & Towing Coordination
- Support the assessment triage process and allocate assessments based on complexity customer needs location and expertise.
- Coordinate and oversee towing operations negotiating and managing towing and storage costs.
- Identify and communicate risks or sensitive claims to ensure the right assessor is allocated.
Claims Cost Management
- Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
- Negotiate settlements and identify suspected fraudulent claims potential recoveries and salvage opportunities.
Customer Service & Relationship Management
- Manage inbound and outbound customer supplier and broker calls relating to Commercial Motor Claims.
- Keep customers intermediaries and stakeholders informed of claim progress.
- Prepare correspondence manage issues and complaints and maintain a proactive customer-focused approach.
Claims Management
- Gather and interpret information for claims and make appropriate decisions.
- Create and manage action plans for claim fulfilment.
- Select service providers and manage service delivery recording accurate claim information in the system.
What Were Looking For:
- Industry or assessing-related qualifications (desired).
- Proven record of delivering excellent customer service.
- Exceptional listening communication and negotiation skills.
- Ability to demonstrate empathy and build rapport with customers intermediaries and key partners.
- Strong problem-solving skills commercial acumen and cost management awareness.
- Ability to manage high-volume workloads prioritise effectively and work under pressure.
- Self-motivated accountable and eager to learn quickly.
If youre looking for a dynamic role where you can make a difference develop your expertise and be part of a team dedicated to enhancing customer experience APPLY TODAY!
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
Dont see a job for you
Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available.
Sign Up TodayRequired Experience:
IC
Employment Type
Full-Time
