Credit Control Manager

Are you looking for a Credit Control Manager role in a fast-growing business where people are at the heart of everything we do

Would you like to work within a socially conscious organisation that is making a real impact in the education sector

The company

The Key is the countrys most trusted provider of knowledge and know-how to education leaders and governors. We deliver authoritative up-to-the-minute sector intelligence tools services and resources that empower leaders to act decisively. Were a rapidly growing company with ambitious goals driven by a commitment to supporting schools in achieving better outcomes for children and young people.

The role

Were looking for a confident and experienced Credit Control Manager with solid management experience to lead and develop our credit control function. Youll be responsible for managing the team across eight different companies with separate ledgers improving collection processes driving performance and working closely with internal stakeholders to reduce aged debt and ensure effective communication across the business.

This is a key leadership role with a strong focus on team development systems improvement and strategic oversight of our ledgers.

Responsibilities include;

• Lead and manage the credit control team including recruitment training and performance management
• Design and implement customer-specific debt collection strategies
• Review and improve processes and systems to enhance performance
• Take ownership of aged debt and ensure timely collection of outstanding balances
• Provide timely and insightful reporting to senior management
• Set clear team targets and objectives aligned to business goals
• Act as a point of escalation for complex disputes and ensure timely resolution
• Work closely with Sales Billing and other teams to support collaboration and resolve issues
• Represent the Credit Control function in internal meetings and cross-functional projects

The ideal person

You will have:

• Proven experience in a credit control leadership role with at least three years of management experience
• Strong understanding of debt management and credit control processes
• Strong written and verbal communication skills
• Excellent interpersonal skills with the ability to build and maintain strong internal and external customer relationships
• Strong reporting and analytical capabilities
• Have intermediate computer software skills including Excel
• Experience in system/process improvement initiatives
• Excellent leadership and people management skills with the ability to inspire motivate and develop a high-performing credit control team

It would be nice if you have:

• Approachable and supportive leadership style
• Resilient under pressure and adaptable to change
• Strong attention to detail with a proactive mindset
• Commercially aware with a customer-focused approach
• Comfortable working cross-functionally and influencing others
• Experience in a fast-paced and dynamic environment
• Collaborative team-first attitude
• Enthusiasm for continuous improvement and change
• CICM - Level 5 Diploma

If you dont meet all of the above but have a genuine interest in joining our team please get in touch - wed be very happy to chat.

Why work for us

We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company but one that also likes to have fun. We offer a generous holiday allowance flexible hours buying and selling holiday enhanced maternity pay free breakfast fruit and drinks regular socials and much more.

How to apply

Please upload your CV and covering letter your cover letter please explain why you think you would be right for this role how your experience fits and why you would like to work at The Key

The deadline for applications is 5pm on Friday 5th September.

If you have any questions please email

Required Experience:

Manager