Junior VIP Host - English/Hindi Speaking

Junior VIP Host - English/Hindi Speaking

Are you a natural people-person with a passion for gaming Level up your career with this exciting opportunity to connect engage and elevate the experience of Stakes top Hindi players.

Whats in it for you

Do you thrive off delivering top-notch experiences that help build lasting relationships Is sport and customer service your passion Then we may have the perfect role for you. We are looking for a Hindi speaking Customer Service Representative to join our team and help ensure our top Hindi customers get the best service in the industry. As our VIP Host youll be the heartbeat of our most valuable players experiences. Youll create and maintain strong relationships with our VIP clients ensuring they receive the highest level of service and exclusive benefits.

Your role with us:

As our Hindi-speaking Junior VIP Host youll be the face of our online casino responsible for building and maintaining relationships with our high-value players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues but to provide tailored solutions that go above and beyond their expectations making each interaction a memorable experience. Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission ensuring they feel valued and appreciated on a personal level.

Could you be our next VIP superstar

Dont worry if you dont have any experience in the online gaming industry. Were looking for someone whos friendly outgoing and passionate about providing exceptional customer service. If you come from a retail hospitality or other customer-facing role we encourage you to apply.

Please note that in this role our team works 6 days a week for 6 hours a day.

Your hours and location of work are below:

Mon - Friday - 9am - 2pm(Office)

Mon - Friday - 9pm - 11pm (Home)

Saturday- 9am - 2pm 9pm - 11pm (Home)

Who are we

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry including and Twist Gaming. Stake is the worlds largest crypto casino and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with the vibrant live streaming platform which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio Twist Gaming which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne our growth has been remarkable. From humble beginnings to a thriving workforce of 400 weve expanded not only in numbers but in ambition. There really is something for everyone here whether you work in Tech Marketing Operations Mathematics or Design we are sure to have something for play on your career today!

What you will do:

• Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
• Understand the clients objectives and decision-making process and forming long-term partnerships with individuals
• Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship ensuring all enquiries are followed through
• Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
• Ensure the timely and successful delivery of products in line with customer needs and objectives
• Analysis of client behaviours and overall value to the business
• Make optimal use of communication tools such as chat room on site email Telegram and any additional platforms required to engage with VIP players
• Collaborate with other departments to improve the overall customer experience.
• Collaborate with VIP Manager Supervisor and Senior hosts to contribute to team development goals.

What you will bring:

• Minimum 1 year experience working in a customer service environment.
• Excellent communication and writing skills are required.
• Bilingual in English and Hindi
• Sports or Marketing Qualifications preferred but not required
• High level of global sports knowledge
• Strong gambling knowledge
• Cryptocurrency knowledge is advantageous
• Proficient with Google Suite (Drive Spreadsheets Docs) Slack Jira & Intercom

Some of the perks of working with us:

Office Perks & Environment

• In-house baristas serving free coffee tea fresh juices and smoothies
• Daily catered breakfast and regular company-wide events
• Snack walls and drink fridges on every floor
• Fun /modern office spaces with pool tables table tennis gaming consoles and an F1 simulator

Wellbeing & Personal Development

• Access to our Employee Assistance Program for you and your loved ones
• 9000 courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

Team Connection & Rewards

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers plus a chance to win prizes

Events & Experiences

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira Israel Adesanya
• Ballots for exclusive tickets to events like Formula 1 UFC and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experiences we never discriminate on the basis of race religion nationality gender identity or expression sexual orientation age or marital veteran or disability status.

Were a global team of dreamers creators and game-changers from every walk of life united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives so we actively welcome and champion talent from all backgrounds cultures identities and experiences. Whether youre just starting out or bringing decades of experience your unique voice matters here.