Junior Hosting & Operations Officer
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Job Description
About Azurreo
Azurreo is a global outsourcing leader in the telecommunications and IT infrastructure sector. With over 15 years of experience and a portfolio of 250 projects across 25 countries we provide end-to-end solutionsfrom strategic design and implementation to ongoing operations maintenance and hosting services. Our remote-first multicultural team is dedicated to delivering excellence and innovation for our clients worldwide.
Your Mission
To ensure the seamless operation and superior quality of our hosting and telecom services. You will be the vital link supporting deployment projects monitoring performance and directly contributing to customer satisfaction by resolving issues swiftly and effectively.
Tasks
Hosting Infrastructure & Quality Management
- Support the deployment relocation and maintenance of hosting locations.
- Proactively monitor and troubleshoot Quality of Service (QoS) and performance issues related to hosting environments.
- Document and update configurations incidents and resolutions in internal systems.
Telecom Operations Coordination
- Manage the lifecycle of mobile line operations (activation validity registration and contract tracking).
- Serve as a primary coordination point with telecom operators to resolve service disruptions and technical incidents.
- Ensure all operational data is accurately tracked and maintained in internal databases.
Customer Success & Reporting
- Act as a key contributor to customer satisfaction by providing timely updates and effective solutions.
- Assist in preparing detailed reports on operational performance incident trends and customer feedback for management.
- Support cross-functional meetings and ensure follow-up on critical action points.
Requirements
Essential Requirements
- 1-2 years of experience in a technical operations IT support telecom or customer success role.
- Professional proficiency in English (written and spoken) is mandatory.
- Strong proficiency in the Microsoft Office Suite (Excel is essential).
- Excellent organizational coordination and problem-solving skills.
- Based in Lebanon with a dedicated setup for full-time remote work.
Preferred Attributes
- Basic understanding of networking hosting or cloud infrastructure concepts.
- A proactive detail-oriented and customer-focused mindset.
- Ability to work autonomously and collaborate effectively with international teams.
Benefits
- 100% Remote Work: Flexibility to work from anywhere in Lebanon.
- Career Growth: Clear opportunities for advancement into senior technical or management roles.
- Comprehensive Onboarding: Structured training and ongoing mentorship.
- International Impact: Collaborate with a diverse global team on meaningful projects.
- Supportive Culture: A collaborative and inclusive work environment.
Join AZURREO as a Junior Hosting & Operations Officer to drive global telecom solutions. Elevate your career with innovation excellence and a dynamic international team environment.
Employment Type
Full Time
