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This role supports client groups within IQVIA Patient Support Services (PSS) an organization focused on improving healthcare outcomes by delivering flexible people-based services that connects patients to the support they need. IQVIA PSS helps customers understand patient needs build long-term relationships and enhance adherence and engagement through personalized tech-enabled solutions.
This role may provide support and guidance to less experienced members of an HR team in their day-to-day operational roles. Support the continuous improvement of the HR function through development and implementation of HR programs in PSS. With limited guidance provide comprehensive HR support to employees and management across assigned service areas business units or departments. As HR Business Partner with guidance provide expertise support and advice to assigned management teams either locally regionally globally or by function.
Essential Functions
Develop strong and effective team relationships with HR specialist functions/Centers of Excellence e.g. HRPSC Finance PSC.
Support line managers in the process of new employee orientation where appropriate.
Provide advice and guidance to more junior members of the HR team as appropriate.
Conduct ad hoc reviews as directed and propose recommendations in handling employment legislation compliance HR systems practices and procedures and with guidance provide support and education to line management.
Participate as assigned with minimal supervision in working with senior HR team members for the day-to-day development and implementation of redesign and new local and global HR initiatives.
With guidance provide HR Partnering management coaching and counseling.
With guidance act as Business Partner to assigned business areas.
Work with more experienced HR team members on organizational effectiveness and HR partnering change management efforts associated with reorganizations mergers/acquisitions and transfers to ensure compliance to local legislation.
Provide reports and analyses as requested by senior management.
Support line managers in the recruitment and selection process where appropriate.
Manage HR-related queries and may work independently or in conjunction with senior members of the HR team and line management on issues.
Qualifications
Bachelors Degree Req
4 years experience within an HR function as generalist or combination of generalist and specialist experience Req Or
Equivalent combination of education training and experience Req
Extensive knowledge of local and relevant employment legislation
Expert coaching and counseling skills
Effective leadership skills
Excellent problem solving judgment and decision making skills
Good presentation skills
Good influencing skills
Good computer skills including Microsoft Office applications and HRIS applications
Strong verbal and written communication skills and very good interpersonal skills
Very high degree of discretion and confidentiality
Strong attention to detail
Good ability to work in a matrix environment
Ability to lead a project/project management skills
Ability to establish and maintain effective working relationships with coworkers managers and clients
Professional HR accreditation preferred
Call center experience a plus
Experience supporting an hourly employee population preferred
Previous experience in a healthcare setting preferred
#LI-DNI
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $68900.00 - $172400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.
Required Experience:
Senior IC
Full-Time