Solution Design Senior Consultant
Solution Design Senior Consultant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job: Senior Consultant - Solution Design (Taguig) Onsite
Benefits:
- HMO for Employee and 2 Free Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
Requirements:
- Minimum 8 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior solution design experience will be preferred.
- Must be knowledgeable on contact center operations along with the RFP process and bid management.
- Must be willing to work on-site in BGC Taguig.
Responsibilities:
- Client Interactions: Creates solutions customized to client context IN ORDER TO conduct client interaction sessions
- Competitive and market analysis: Gathers synthesizes analyses market competitive intelligence for a specific domain and and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
- Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
- Contract negotiation: Creates and reviews the SOW (Statement of Work) in order to define the contract terms for a specific solution
- Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers case studies etc.
Employment Type
Full Time
