Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job responsibilities:
- Respond promptly and professionally to players inquiries and provide accurate information regarding game features gameplay and technical issues.
- Assist players in troubleshooting and resolving game-related problems including gameplay difficulties account issues and payment inquiries.
- Provide guidance and support to players on game rules strategies and promotions.
- Document and track player interactions and issues using our designated customer support tool.
- Collaborate with other teams including the development and quality assurance teams to escalate and resolve complex player issues.
- Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
- Maintain a high level of product knowledge and stay up-to-date with game updates new features and promotions.
- Contribute to developing and improving customer support processes and resources.
Requirements:
- Previous experience in a customer service role preferably in the gaming industry.
- Excellent writing and verbal communication skills in English.
- Strong problem-solving skills and the ability to think critically in a fast-paced environment.
- Empathy and patience when dealing with player concerns or frustrations.
- Basic technical knowledge and proficiency in using customer support tools and software.
- Ability to work independently and collaboratively as part of a team.
- Flexibility to work shifts including weekends and holidays is required as a night shift agent of 24/7 support.
- Passion for gaming and an understanding of online gaming culture and trends.
- Proficiency in Malay English and Mandarin as need to communicate with international customers.
Employment Type
Full Time
