Online Travel Support Agent
Online Travel Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote this role youll assist clients with their travel questions troubleshoot issues and help manage reservations. Youll play a key role in ensuring that each traveler feels supported informed and confident throughout their entire journey.
If you have a passion for customer service love working in a virtual environment and enjoy all things travel this is a great opportunity to turn your communication skills into a rewarding career.
Key Responsibilities:
Customer Support: Respond promptly to travel-related inquiries via email phone and chat providing accurate and helpful information.
Reservation Assistance: Help clients with new bookings itinerary changes cancellations and travel updates.
Problem Resolution: Troubleshoot issues related to flights hotels transportation and packages offering solutions quickly and professionally.
Documentation: Maintain detailed records of client communications booking changes and resolutions provided.
Supplier Coordination: Communicate with travel suppliers to resolve client concerns confirm details and escalate issues when needed.
Knowledge Updates: Stay current with travel advisories airline policies destination restrictions and vendor promotions.
Upsell Opportunities: When appropriate recommend value-added services such as travel insurance upgrades or excursions to enhance the travel experience.
Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.
Qualifications:
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Previous customer service or support experience is preferred.
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Strong written and verbal communication skills.
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Calm under pressure and solution-focused.
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Comfortable using online tools booking platforms and CRM systems.
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Self-motivated and able to manage time efficiently in a remote setting.
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Passion for helping others and an interest in travel.
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Bilingual is a plus but not required.
Perks & Benefits:
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100% remote work from home or while traveling.
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Flexible scheduling with part-time or full-time options.
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Travel discounts and perks through industry partnerships.
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Supportive team environment with training provided.
Employment Type
Full Time
