AI Agent Ops Specialist
AI Agent Ops Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About this Position
Join a fast-paced innovative team and help shape the future of AI-powered customer this role you will work on optimizing and maintaining AI tools such as chatbots voice bots and agent-assist technologies to improve customer experience. If you enjoy blending strategy with hands-on technical work this position offers the opportunity to directly impact the way customers interact with cutting-edge AI systems.
Job Responsibilities
Maintain and enhance AI agent workflows to improve accuracy containment and customer satisfaction.
Investigate test and update AI experiences using platform data and tools.
Collaborate with content operations and engineering teams for timely updates.
Partner with QA to identify trends and prioritize optimizations.
Troubleshoot system errors or broken intents and coordinate fixes with vendor and engineering teams.
Qualifications :
Job Skills/Requirements
23 years of experience in customer service operations AI-driven support or support content strategy.
Knowledge of trending AI technologies and their applications in customer service.
Strong analytical skills with the ability to turn data into actionable recommendations.
Excellent communication skills and ability to work across cross-functional teams.
Self-starter comfortable in a fast-paced evolving environment.
Additional Information
Remote role with minimal travel
Contract position with potential for extension or full-time conversion
Opportunity to work with innovative AI technologies and contribute to high-impact projects.
Schedule: MondayFriday 8:30 AM 4:30 PM ET
Additional Information :
Pay Range
$30$35/hour
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
