Customer Support Specialist "Entertainment Platform"
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Job Description
Position: Customer Support Specialist Entertainment Platform
Company Overview:
RayaCX is a leading customer experience management company that helps businesses of all sizes improve their customer support and satisfaction. With a team of experienced professionals and cutting-edge technology RayaCX is committed to providing top-notch customer support solutions to its clients.
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support this role you will be responsible for providing exceptional customer service and support to our clients ensuring their satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone email and chat in a timely and professional manner
- Identify and troubleshoot customer issues providing effective solutions and escalating complex problems to the appropriate team members
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to continuously improve customer support processes and procedures
- Stay up-to-date on product and service knowledge to effectively assist customers
- Proactively reach out to customers to gather feedback and address any concerns
- Assist with onboarding new clients and providing training on our products and services
Qualifications:
- High school diploma or equivalent Bachelors degree preferred
- Minimum of 2 years experience in customer service or a related field
- Excellent communication skills both written and verbal
- Strong problem-solving and critical thinking abilities
- Ability to multitask and manage time effectively
- Proficient in Microsoft Office and customer service software
- Experience in the technology or software industry is a plus
Why Work for Us:
At RayaCX we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries benefits and opportunities for growth and development. Join our team and be a part of a dynamic and innovative company that is dedicated to providing exceptional customer support services.
8200 EGP
Employment Type
Full Time
