Field Service Engineer
Field Service Engineer
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$ 70000 - 90000
1 Vacancy
Job Description
Ready for a position where your leadership will directly shape the success of cutting-edge custom automation projects in the field
Our innovative custom automation firm a recognized leader in designing building and integrating highly specialized and bespoke machinery is seeking a Lead Field Service Engineer. We develop sophisticated systems incorporating advanced robotics precision vision systems intricate laser applications and complex assembly and testing solutions for a diverse global client base. This role is ideal for a seasoned technical leader who can not only solve the most challenging field issues but also mentor a team and drive excellence in service delivery.
Key Responsibilities:
* Serve as the technical lead for complex installations commissioning and validation of new custom automation systems at client facilities often overseeing junior engineers.
* Provide expert-level troubleshooting root cause analysis and resolution for critical mechanical electrical controls and software failures.
* Develop and implement proactive service strategies including preventative maintenance schedules and system optimization plans.
* Deliver advanced technical training and support to client personnel and internal teams fostering knowledge transfer.
* Act as a primary technical escalation point managing critical client relationships and ensuring prompt issue resolution and high customer satisfaction.
* Identify opportunities for system upgrades enhancements and service contract expansion.
* Lead the continuous improvement of field service processes and documentation standards.
* Manage travel logistics schedules and resources for service projects efficiently.
Recommended Qualifications:
* Bachelors degree in Electrical Engineering Mechanical Engineering Computer Engineering or a related technical field.
* 7 years of progressive experience as a Field Service Engineer with at least 2 years in a lead or supervisory capacity specifically within custom automation special machine building or complex systems integration.
* Expert-level proficiency in programming configuring and commissioning industrial PLCs (e.g. Rockwell Siemens Beckhoff) HMIs and industrial network protocols.
* Mastery of industrial robotics (e.g. Fanuc KUKA ABB Universal Robots) including advanced programming simulation and integration with other systems.
* Extensive experience with machine vision systems (e.g. Cognex Keyence Basler) for demanding applications.
* Demonstrated ability to lead technical teams manage complex projects in the field and mentor junior engineers.
* Exceptional diagnostic problem-solving and analytical skills capable of resolving novel and ambiguous technical challenges.
* Superior communication negotiation and interpersonal skills for high-level client engagement and internal collaboration.
* Proven ability to work autonomously prioritize effectively and manage multiple projects in a fast-paced environment.
* Willingness and ability to travel extensively (up to 75% or more) domestically and internationally often with minimal notice.
Preferred Qualifications:
* Masters degree in Engineering or an MBA.
* Project Management Professional (PMP) certification.
* Experience with advanced laser applications custom test equipment or motion control systems.
* Proven ability to pivot between strategic planning and hands-on technical execution.
* Track record of successfully improving field service metrics or customer satisfaction scores.
Roles That Should Apply:
* Field Service Manager (Hands-On)
* Lead Automation Engineer (Field)
* Technical Services Lead
* Senior Systems Integration Engineer (Field)
* Global Service Specialist
If you are an accomplished Lead Field Service Engineer looking to drive excellence mentor a talented team and play a pivotal role in the success of bespoke automation solutions on a global scale we encourage you to apply. This is a unique opportunity to lead critical field operations and directly influence the continued growth and reputation of a premier custom automation firm.
Employment Type
Full Time
