Assistant Store Manager
Assistant Store Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Industry: Retail & FMCG
A results-driven hospitality professional with strong leadership accountability and teamwork skills experienced in managing and motivating dynamic storefront teams. Committed to delivering exceptional customer service resolving complaints professionally and making effective on-the-spot decisions. Proactive in driving sales through innovative promotions supporting the Store Manager in daily operations optimizing merchandising performance and maintaining the highest service standards
Responsibilities:
Sales Performance & Target Management:
- Prepare and review profit and loss statements ensuring accurate recording of all revenue and expenses.
- Monitor and analyze daily weekly and monthly sales performance for the bookstore operations.
- Recommend strategies to achieve and exceed sales targets.
- Prepare daily sales analysis reports and present findings to management
Operations Management:
- Act as an operations expert ensuring seamless daily functions for both the bookstore and
customer experience.
- Monitor inventory levels coordinate with merchandising for timely restocking and oversee stock control processes and count stock frequently (Book and MI).
- Assist in implement and maintain Standard Operating Procedures (SOPs) to uphold service quality
- Assist in analyze performance metrics to identify operational gaps and recommend improvements.
- Participate in PDCA (Plan Do Check Act) cycles to drive continuous operational enhancements.
- Assist in managing relationships with external partners and vendors as required.
- conduct interviews alongside HR and management teams and participate in meetings with key stakeholders.
- Delegate and oversee tasks related to store opening/closing shift schedules and monthly rosters.
- Work alongside Visualize Merchandising specialist and Store Manager to ensure smooth operation and task delegation to the team.
Customer Service
- Ensure a superior customer experience across all touchpoints in the store.
- Resolve customer complaints promptly and effectively.
- Foster a welcoming professional atmosphere and ensure service excellence is consistently
maintained.
Marketing & Promotion
- Propose and support sales-driven strategies to increase store traffic and revenue.
- Assist in planning and executing in-store events promotions and community collaborations.
- Contribute ideas for loyalty programs seasonal campaigns and strategic partnerships.
- Identify and liaise with potential events and promotional partners.
Team Leadership & Development
- Coach mentor and motivate team members to maintain a collaborative high-performance work environment.
- Support training initiatives in customer service product knowledge and POS system operations.
- Assist in employee performance reviews and help set development goals.
- Recommend training or advancement opportunities based on performance assessments.
Education & Experience
- Bachelors degree in Sales & Marketing Hospitality Business Administration or related field.
- 3-5 years experience in retail operations and merchandising.
- Fluent in English competency in either Japanese or other language valuable but not required.
- Strong leadership communication and interpersonal skills.
- Excellent analytical abilities and proficiency in interpreting sales and operational data.
- Ability to work effectively in a fast-paced dynamic environment.
- Advanced proficiency in Microsoft Office Suite.
- Other tasks as assigned by Store Manager.
- Other Details
Working hour: - Up to 48 hours per week; primary workdays are Monday to Sunday with Roster Schedule and four days off a month and work outside of office hours required on occasions.
Location: Phnom Penh Cambodia
Reports to: Store Manager
Employment Type
Full Time
