Audio Visual Support Specialist
Audio Visual Support Specialist
Posted on :
19-08-2025
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1 Vacancy
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Job Description
Infosys is seeking an enthusiastic and self-motivated engineer for Audio Visual Support Specialist. As an AV Engineer a candidate will be responsible for maintaining supporting and improving the clients collaboration and AV systems. This role involves hands-on support proactive system maintenance and user assistance. The ideal candidate has relevant working knowledge of AV technologies a service-oriented mindset and is comfortable working independently in a largely onsite role
Required Qualifications:
Candidate must be located within commuting distance of Omaha NE or be willing to relocate to the Position may require travel in US.
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 1 year of IT experience.
At least 1 year of relevant experience with AV/IT support and related technologies or service roles.
must be available for occasional off-hours support.
Maintain broad working knowledge of AV systems and services.
Proactively monitor maintain and troubleshoot AV systems onsite and remotely.
Install configure and maintain standardized basic AV hardware.
Collaborate with internal users IT teams and support staff.
Coordinate with external vendors to resolve escalated technical issues.
Administer and support Zoom Room systems and related AV hardware.
Respond to support requests via tickets calls and emails; track and escalate issues as needed.
Provide training and guidance to end-users on AV systems and collaboration tools.
Troubleshoot and maintain hardware from key vendors (e.g. Crestron QSC Shure Logitech Neat Samsung).
Perform system admin tasks (e.g. user and device management/updates report generation inventory tracking).
Must be able to lift 50 pounds as needed.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
Strong interpersonal and communication skills; able to work independently and calmly under pressure.
Create and maintain comprehensive documentation for support processes and known issues
Prior knowledge on AV technologies Zoom room installations and configurations is preferred
Experience and desire to work in a global delivery environment including offshore teams
Knowledge of ITSM tools like ServiceNow and ITIL processes
Good analytical troubleshooting and problem-solving skills
Willingness to learn strong technical aptitude and the ability to work in a hands-on fast-paced environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Qualifications:
Candidate must be located within commuting distance of Omaha NE or be willing to relocate to the Position may require travel in US.
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 1 year of IT experience.
At least 1 year of relevant experience with AV/IT support and related technologies or service roles.
must be available for occasional off-hours support.
Maintain broad working knowledge of AV systems and services.
Proactively monitor maintain and troubleshoot AV systems onsite and remotely.
Install configure and maintain standardized basic AV hardware.
Collaborate with internal users IT teams and support staff.
Coordinate with external vendors to resolve escalated technical issues.
Administer and support Zoom Room systems and related AV hardware.
Respond to support requests via tickets calls and emails; track and escalate issues as needed.
Provide training and guidance to end-users on AV systems and collaboration tools.
Troubleshoot and maintain hardware from key vendors (e.g. Crestron QSC Shure Logitech Neat Samsung).
Perform system admin tasks (e.g. user and device management/updates report generation inventory tracking).
Must be able to lift 50 pounds as needed.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
Strong interpersonal and communication skills; able to work independently and calmly under pressure.
Create and maintain comprehensive documentation for support processes and known issues
Prior knowledge on AV technologies Zoom room installations and configurations is preferred
Experience and desire to work in a global delivery environment including offshore teams
Knowledge of ITSM tools like ServiceNow and ITIL processes
Good analytical troubleshooting and problem-solving skills
Willingness to learn strong technical aptitude and the ability to work in a hands-on fast-paced environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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