Area Manager Operations - Bangalore

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

About Pincode:
Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode every Indianshopkeeper regardless of their location is digitally empowered to tap into the vast potential ofe-commerce creating unprecedented opportunities for growth while driving innovation at scale.

Summary:
This role involves gaining a thorough understanding of the growth trends across various categoriesincluding Supermarkets F&V M&P Retail FMCG FMCD Healthcare & Wellness and Lifestyle. Theindividual will be responsible for ensuring timely store cataloging managing stock levels and store auditsoverseeing both current and new merchant relationships handling the complete order lifecycle leading ateam of store executives and tracking key store performance metrics.

This is an On-field role. It is a 6 day shift base working with rotational weekoff.

Responsibilities:
1. Category Expertise and Merchant Management
a. Category Understanding: You will need to develop a deep understanding of growth trendsand dynamics in different sectors like Supermarkets FMCG Healthcare Lifestyle andothers. This knowledge will help you align store offerings with market demand and growthopportunities.
b. Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards product availability and quality.

2. Store Operations and Catalog Management
a. Store Cataloging: A key responsibility is to ensure that all products and services areaccurately cataloged in the system. This involves organizing them into correct categories
ensuring up-to-date product details pricing and availability all within the requiredtimelines.
b. Stock Management and Audit: Managing inventory effectively is crucial. You will overseequality checks stock levels and conduct audits to ensure there are no discrepancies instock records.

3. Pricing Strategy: You will be responsible for ensuring that product pricing is competitive bymaintaining pricing parity with key competitors. This includes monitoring competitor pricingtrends and adjusting your pricing accordingly to remain attractive to customers

4. Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order processfrom order creation to fulfillment and delivery. This includes ensuring that orders are accepted andpacked as per defined TATs managing any issues that arise during the order process and ensuringground-level resolution based on tickets raised by customers.

5. Team Leadership and Performance Monitoring
a. Team Management: Leading and managing a team of store executives will be a coreresponsibility. Youll need to ensure that your team is motivated properly trained and
able to carry out their tasks efficiently. Providing guidance setting expectations andmaintaining communication within the team will be essential for success.
b. Store Metrics and Performance: Monitoring and improving key performance indicators(KPIs) will be critical. This could include metrics like sales performance inventory turnovermerchant performance or customer satisfaction. Youll need to use this data to drivedecisions and make operational improvements.

Requirements:
Proven working experience of 3-5 years in sales/business development/cataloging/quick commerceoperations
Excellence communication and influencing skills
Strong ethics and discretion while dealing with customers
Drive for result able to demonstrate/quantify success relative to established targets and metrics
Strong bias for action problem solving and ownership
Ability to develop strong relationships with stakeholders and be a team player
Exposure to the start up environment is an added advantage
Basic Excel skills
Should be ready to travel as this is a full-time field role

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

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