Business Intelligence Operations Analyst
Business Intelligence Operations Analyst
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$ 80000 - 150000
1 Vacancy
Job Description
Employee Applicant Privacy Notice
Who we are:
Welcoming collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection security decision-making analytics and regulatory compliance functionality combined with customized responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at role:
We are seeking a highly motivated and analytical Business Intelligence Analyst to join our Home Loans Operations this role you will be instrumental in transforming raw data into actionable insights driving process improvements and supporting strategic decision-making within our mortgage origination function. You will work closely with operations and sales leaders to identify key performance indicators develop reporting solutions and uncover opportunities to enhance efficiency reduce risk and improve the customer experience.
What youll do:
Data Analysis & Reporting:
Conduct in-depth data analysis and utilize advanced analytics techniques to identify trends patterns and anomalies providing insights into operational bottlenecks areas for improvement and potential risks.
Lead the collection analysis and interpretation of operations data to inform strategic decisions.
Develop and maintain key performance indicators (KPIs) to track the efficiency of the operational teams. Program and monitor regular reports and dashboards to senior management on performance metrics and insights.
Process Improvement & Optimization:
Collaborate with operations managers to understand business challenges and identify opportunities for process optimization through data-driven insights.
Quantify the impact of proposed process changes and track the effectiveness of implemented solutions.
Analyze customer feedback and team performance metrics to drive improvements in customer satisfaction (NPS) while optimizing efficiencies in loan origination processes.
Collaborate with risk management teams to develop analytics frameworks that address and mitigate production risks. Focus on root-cause analysis to streamline processes and reduce operational risk.
Data Governance & Quality:
Work to ensure data accuracy consistency and integrity within home loans operational systems and reporting tools.
Collaborate with IT and data governance teams to identify and resolve data quality issues.
Document data sources definitions and reporting methodologies to ensure consistency and transparency.
Ad-Hoc Analysis & Special Projects:
Perform ad-hoc analysis to support specific business needs strategic initiatives and regulatory requirements.
Participate in cross-functional projects related to system enhancements new product launches or operational efficiency programs.
Act as a trusted advisor to home loans operations leaders providing data-driven recommendations and insights.
What youll need:
Bachelors degree in Business Administration Finance Economics Statistics Computer Science or a related quantitative field.
3 years of experience in a Business Intelligence Data Analyst or similar role with a strong preference for experience within the financial services industry.
Proficiency in SQL for data extraction manipulation and analysis.
Strong experience with at least one major Business Intelligence tool (e.g. Tableau Power BI Qlik Sense) for dashboard and report development.
Advanced Excel skills (pivot tables VLOOKUPs complex formulas).
Solid understanding of home loans/mortgage lifecycle including origination processing underwriting closing and funding.
Excellent analytical and problem-solving skills with the ability to translate data into actionable insights.
Strong communication and presentation skills with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to work independently and collaboratively in a fast-paced dynamic environment.
Detail-oriented with a commitment to accuracy and data integrity.
Preferred Qualifications:
Experience with statistical analysis tools (e.g. R Python).
Familiarity with data warehousing concepts and ETL processes.
Knowledge of relevant banking regulations and compliance requirements related to home loans.
US-Based Base Compensation
$80000 - $150000 USD
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age (40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to embracing diversity. As part of this commitment Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email .
Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.
Required Experience:
IC
Employment Type
Full Time
