Credit Controller

About Direct Medics

This year were proud to celebrate our 25th anniversary marking a quarter-century of placing healthcare professionals in locum roles across both the public and private sectors in the UK and Ireland. Our long-standing reputation speaks to the trust and reliability weve built within the healthcare sector.

Job Description:

We are seeking a highly organised and detail-oriented Credit Controller to join the finance department. The successful candidate will play a key role in accurately processing financial data and successfully recouping outstanding debt. This position requires a high level of accuracy attention to detail and the ability to work under tight deadlines.

Key Responsibilities:

• Credit Control & Collections:
• Monitor and manage a portfolio of clients ensuring that all outstanding payments are followed up in a timely and professional manner.
• Proactively chase overdue invoices via phone email and letter.
• Escalate overdue accounts to senior management when necessary.
• Liaise with clients to resolve disputes and negotiate payment terms where appropriate.
• Maintain and update records of client communication and payment arrangements.
• Ensure compliance with all relevant financial regulations and internal policies.
• Cash Posting Responsibilities
• Accurately allocate and post incoming customer payments to the correct customer accounts in Quickbooks / Sage.
• Reconcile customer accounts to ensure payments match invoices resolving any discrepancies (e.g. short payments overpayments or unidentified cash).
• Liaise with customers and internal teams (e.g. finance manager recruitment consultants) to investigate and clear unallocated or misapplied payments.
• Maintain up to date debtor ledgers by ensuring timely and correct posting of all cash received.
• Reporting & Reconciliation:
• Regularly produce aged debtor reports and monitor cash flow.
• Work with the finance team to ensure the reconciliation of accounts and accurate reporting.
• Ensure that any billing discrepancies are addressed and resolved efficiently.
• Client Relationship Management:
• Build and maintain strong relationships with clients always ensuring a professional and courteous approach.
• Provide advice and support to clients regarding payments invoicing and terms.
• Team Collaboration:
• Work closely with the recruitment and payroll teams to ensure accurate billing and payment details.
• Provide support to the finance team as required.

Skills & Qualifications:

• Essential:
• Minimum of 5 years experience in a credit control role managing a debtor book of 10m.
• Excellent communication skills both written and verbal.
• Strong negotiation skills with the ability to manage difficult conversations professionally.
• Strong attention to detail and organisational skills.
• Proficient in Microsoft Office particularly Excel.
• A proactive and self-motivated approach to work.
• Desirable:
• Experience with Quickbooks / Sage.
• Experience in the healthcare or recruitment market sectors and the specific challenges related to collections from government departments.
• Understanding of legal debt recovery processes and procedures.

Personal Attributes:

• Strong work ethic and ability to work under pressure.
• Ability to remain calm and composed in difficult situations.
• A team player who can also work independently.
• Flexible and adaptable in a fast-paced environment.

What We Offer:

- 32 days Annual leave (including 10 days bank holidays)
- Length of service increase (3 5 7 years resulting in an additional 6 days Annual Leave)
- Company Sick Pay
- Generous Maternity Pay
- Death in Service Benefit
- Nest Pension
- On-site parking
- Training and development programs
- Reduced corporate rate gym membership
- Employee Assistance Programs


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